Office Assistant

Do you have a passion for organization and problem-solving? Are you interested in the fast-growing industry of backup power solutions? Look no further, Generator Supercenter of Greenville is seeking a skilled and motivated Install and Service Coordinator Assistant to join our team!

• A positive and collaborative work environment
• Voluntary Life Insurance
• Short and Long Term Disability
• Medical, Dental and Vision
• 401K Matching (after 6 months of employment)

About Generator Supercenter is the leading provider of backup power solutions for residential and commercial customers. Our commitment to exceptional customer service and top-quality products has made us the go-to source for backup power in the Greenville area. As an Install and Service Coordinator Assistant, you will play a critical role in ensuring our customers receive top-notch service and support.

In this position, you will be assisting the Install Manager with scheduling installations and it’s all-around logistics. You may also perform clerical tasks, answer phones, and help around the office as needed.

• High school diploma or equivalent, college degree preferred
• Minimum of 2 years of experience in a coordination or administrative role, preferably in the construction or home services industry (Preferred)
• Strong communication and customer service skills
• Excellent organizational and time-management skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in Microsoft Office and CRM software
• Knowledge of backup power systems is a plus, but not required
• Valid driver's license and reliable transportation

• Assist the Install Manager in coordinating installation schedules and logistics
• Communicate with customers to schedule installation dates
• Confirm correct equipment and permits are in place prior to installation
• Maintain accurate and organized installation records and ensure all required documentation is completed
• Update and maintain customer database with installation and service information
• Communicate with customers to schedule routine maintenance and repairs
• Assist in ordering warranty/repair parts and filing warranties with Generac
• Follow up with customers after installation to ensure satisfaction and address any concerns
• Provide administrative support to the Install Manager as needed

Note:

This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within our company. If you are a self-motivated and detail-oriented individual with a passion for providing exceptional customer service, we want you on our team!