Senior Manager Business Process Services

We are seeking an experienced Senior Manager, Business Process Services (BPS) to lead large-scale operational transformation initiatives, drive business growth, and deliver exceptional client outcomes.

In this strategic leadership role, you will define and optimize business processes, lead high-performing global teams, and partner with executive stakeholders to improve operational performance while expanding our Business Process Solutions portfolio.

What You'll Do

Business & Operational Leadership

• Lead enterprise-wide process transformation initiatives that improve operational efficiency and client experience.
• Develop and execute strategic initiatives aligned with business objectives and client priorities.
• Oversee large-scale service delivery programs, budgets, resource planning, and operational performance.
• Build and lead global, cross-functional teams focused on operational excellence and continuous improvement.
• Monitor KPIs and performance metrics to identify opportunities for optimization and measurable business impact.
• Foster a culture of innovation, accountability, and continuous improvement.
• Partner with clients to identify opportunities for business expansion and operational improvements.
• Support sales teams with solution development, upselling, cross-selling, and new business pursuits.
• Promote and expand adoption of DXC Insurance Smart Actions and Smart Apps solutions.
• Build trusted executive-level client relationships and drive long-term strategic partnerships.

AI-Driven Insurance Transformation

Champion AI-enabled delivery across engineering and insurance operations by leveraging technologies such as:

• AI-assisted software development and testing
• Intelligent defect prediction and quality improvement
• Automated claims processing and workflow optimization
• Intelligent backlog prioritization and delivery optimization

Drive measurable business outcomes including:

• Faster delivery cycles
• Increased operational efficiency
• Improved customer and agent experiences
• Enhanced underwriting and claims performance
• Better business insights through analytics and AI

What We're Looking For

Required Qualifications

• 10+ years of experience in Business Process Services (BPS), Business Process Outsourcing (BPO), process transformation, or large-scale service delivery environments.
• 4+ years of leadership experience managing large global teams and complex operational programs.
• Proven success leading operational transformation initiatives across enterprise organizations.
• Strong expertise in Lean, Six Sigma, Business Process Management (BPM), or other continuous improvement methodologies.
• Experience managing P&L, budgets, operational performance, workforce planning, quality, and productivity.
• Demonstrated ability to influence executive stakeholders and lead cross-functional teams.
• Commercial mindset with experience supporting business growth, solution selling, and client relationship management.
• Bachelor's degree required; MBA or advanced certifications are a plus.

Preferred Experience

• Insurance operations (Property & Casualty, Life & Annuity, or Specialty Insurance)
• AI-driven business transformation
• Digital operations and automation
• Global delivery organizations
• Consulting or enterprise services

Success in This Role

The ideal candidate combines strategic leadership with operational excellence and commercial acumen. You thrive in fast-paced environments, inspire high-performing teams, and are passionate about helping clients transform their businesses through innovation, process excellence, and AI.