Field Canvassing Team Lead

Summary

The Customer Acquisition Team Leadis responsible for planning, coordinating, and overseeing door-to-door appointment-setting campaigns to drive sales opportunities and achieve organizational goals for their assigned area. This role involves managing a team of appointment setters, implementing strategies, and ensuring the highest standards of professionalism and efficiency in the field.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or equivalent required;
  College Degree preferred
• Quick problem-solving skills to address challengesencounteredduring appointment-setting activities.
• Strong leadership and team management abilities to guide and motivate a team of appointment setters.
• Excellent communication skills to convey product or service information clearly
• Train appointment setters effectively.
• Ability to plan and organize appointment-setting activities, set priorities, and meet targets.
• Exhibit quick problem-solving skills to address challengesencounteredduring appointment-setting activities.
• Previous experience in sales, appointment setting, ora related fieldisrequired.
• High ethical standards anda commitment to conducting appointment-setting activities with integrity and professionalism.

• Excellent customer relations, empathetic & personable skills
• Ability to work Microsoft suites and Internal software's
• Ability to roadmapsuccess
• High energy
• Must be able to organize & prioritize
• Ability to adapt well and accept feedback in a changing environment
• Must be comfortable in technology driven environment
• Ability to work independently

Customer Acquisition Specialist

• Develop and implement strategies for door-to-door appointmentsettingto achieve campaign goals and increase sales opportunities by cutting maps for each member of your team.
• Recruit, train, and manage a team of appointment setters for effective execution of the door-to-door campaign.
• Foster a positive and motivated work environment to maximize team productivity.
• Set clear targets and goals for the appointment-setting team in terms of scheduled appointments, leads generated, and conversion rates.
  
  Theminimummonthly requirement for demos per month is 8 per canvasser
• Provide comprehensive training to appointment setters on effective communication, product or service knowledge, due diligence, and appointment-setting techniques.
• Conduct ongoing coaching and skill development sessions for continuous improvement.
• Oversee day-today appointment-setting activities in the field, ensuring adherence to campaign guidelines andmaintaininga positive customer experience.
• Conduct regular field visits to assess team performance and provide constructive feedback.
• Implement systems for tracking and managing data related to scheduled appointments, customer responses, and overall campaign progress.
• Utilize data analysis tooptimizestrategies and improve campaign efficiency.
• Work closely with the other team leads to align strategy across department.
• Communicate effectively with Marketing team about appointment-setting efforts with broader business strategies.
• Collaborate with cross-functional teams to integrate feedback and improve campaign outcomes.
• Generate regular reports on appointment-setting performance, outcomes, and challenges, and provide updates to campaign management.
• Provide detailed updates to campaign management, highlighting successes and areas for improvement.
• Monitor the quality of interactions to ensure professionalism and accuracy in appointment scheduling.
• Implement quality control measures to ensure compliance with campaign messaging and organizational values.
• Other job duties as assigned

• Ability to walk up to 4 miles daily
• Conduct a minimum of 12 monthly walk-alongswith team members to provide coaching, reinforce best practices, and support employee…