Title Specialist II; Manheim

Job Title:

Specialist II – Vehicle Operations

Location:

Specified Cox Facility – must work onsite. No remote option.

Hourly base pay: $21.83–$32.79, variable by location and qualifications. Potential bonus or incentive compensation may be available.

• Process and re‑assign titles for vehicles sold at auction.
• Examine vehicle titles for accuracy, VIN, odometer, lien releases and ensure no alterations.
• Verify state acceptance of titles, determine negotiability, assess potential fraud, and report discrepancies.
• Collaborate with customers, dealers, and regulatory agencies to resolve titling issues; negotiate price adjustments when necessary.
• Interpret DMV laws and state titling regulations; maintain current knowledge of all applicable rules.
• Handle inbound telephone calls courteously and route them appropriately.
• Process sale‑day transactions and provide customer service.
• Work exception queues; complete required documentation and submit to state or customers.
• Obtain Power of Attorney (POA) documents, request funds to pay state fees, and validate titles.
• Monitor title aging, retrieve new title documents from the state, update the system, and record costs of title corrections.
• Notarize required documents.

• Minimum:
  High School Diploma or GED plus 3 years of related experience; or a degree/certification beyond HS and up to 1 year experience; or 5 years of related experience.
• Strong communication skills and customer‑service orientation.
• Detail‑oriented with strong organizational abilities.
• Previous vehicle title experience and ability to recognize title brands and notations.
• Proficient keyboard and 10‑key typing.
• Capable of bending, light lifting up to 10 lbs, and standing/ sitting for extended periods.
• Strong handwritten and computer documentation skills.
• Valid Notary or willingness to become one.

Office setting. Must clear a pre‑employment drug test. The workplace is drug‑free; possession or use of illegal drugs during work hours, on company property, or in company vehicles is prohibited.

• Minimum 16 hours paid time off per month.
• Seven paid holidays per year.
• Additional leave: bereavement, voting, jury duty, volunteer, military, parental.
• Health care insurance (medical, dental, vision).
• Retirement planning (401(k)).
• Paid days off for sickness, parental leave, flexible vacation/wellness days, and PTO.

Cox Automotive is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, veteran status, or any other protected characteristic. Applicants must currently be authorized to work in the United States without sponsorship. This position does not involve visa sponsorship.