Airport Valet Shift Lead

Description

Come join our awesome valet team at GSP Airport!

Hiring Immediately

Base pay $16.00 PLUS Cash & Credit Card tips!! (with tips you can make $20+/hr)

Part-Time

Schedule: Friday-Sunday 4am-2:30pm

Team Atmosphere

Growth Opportunities

Referral Bonus: $100 after referral has completed 90 days

Benefits of joining the LAZ Parking Family:

• Growth Opportunities
• Paid training
• Free company uniform
• Pay Cards
• We partner with Payactiv

We recognize our LAZ family members as our most important asset and, as part of our commitment to people, we strive to ensure that our package of benefits provides peace of mind. LAZ Parking offers a generous benefits package including:

• Medical/Rx Healthcare Financing Options - Get 0% financing to help pay for health-related expenses
• Dental
• Vision
• Life and Disability Benefits
• Supplemental Health
• And much more!

We are committed to help you be well, not just at work but across all aspects of your life. The following programs are available to help support you, free of charge.

• Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP) you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

The Valet Shift Lead oversees the Valet operation, under the direction of the location Manager to ensure the staff create a welcoming atmosphere for our customers and clients. Valet Lead will support the operation policies and procedures.

• Ensures staff adheres to rules of conduct, policies and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Serves as a liaison and primary point of contact for client, operation management and staff.
• Promotes good customer relations by consistently providing First Class Customer Service with a friendly demeanor, can‑do attitude, and willingness to help at all times.
• Greets and assists customers in a friendly manner (e.g., ideally by name) in a timely and professional manner.
• Resolves customer service issues or questions as needed; processes and reports any customer issues in the event of accidents or incidents on a shift.
• Responsible for running any reports related to daily revenue, credit cards, garage data or other reports requested by management.
• Provides operational technical training as needed.
• Greets by/uses name, is responsive and timely with correspondence and problem resolution, and displays a caring attitude, develops a rapport with the customer base.
• Accepts monthly and debit payments and processes credit cards.
• Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
• Other related duties as assigned.
• Other related duties that may be assigned by management from time‑to‑time.
• The Valet Lead will be expected to work varying hours including weekends, evenings, nights, holidays and special events, etc. as needed.

• Valid Driver's License required
• High school diploma or GED preferred.
• Strong customer service experience.
• Valet experience preferred.
• Parking and/or hospitality industry experience is preferred but not required.

• Ability to communicate professionally and effectively.
• Ability to develop a positive rapport with patrons and customers.
• Ability to understand and implement operational plans and procedures.
• Ability to speak, read, and comprehend the English language.
• Open to feedback, differing opinions and other points of view.
• Capable of taking direction from company manager responsible for shift or other shift valets/team members as necessary to ensure smooth operations and customer satisfaction.
• Capable of working alone on a shift or with one or more other valets.
• Demonstrates a sense of urgency and timeliness.
• Demonstrates the ability to seek improvement.
• Ability to drive a standard transmission, as well as general knowledge of how to operate various types of motor vehicles.

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 50 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status:
Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently…