Parts Customer Service Representative

Parts Customer Service Representative (Parts CSR)

Landscapers Supply | Greer, SC — Full-Time | Competitive Pay Based on Experience

Be the Person Customers Trust to Keep Them Running

At Landscapers Supply, our Parts & Service team is the heartbeat of our operation. When contractors, landscapers, and homeowners need equipment repaired fast or the right part to keep a job moving, they rely on us — and this role is a huge part of making that happen. We’re looking for a motivated, organized, customer-focused Parts CSR who enjoys helping people, solving problems, and working in a fast-paced environment where no two days are the same.

If you like working with equipment, parts, tools, and customers — and want to build a career with a growing company that values hard work and teamwork — this could be the perfect fit.

With multiple locations across South Carolina and Georgia — and continued expansion ahead — there are real opportunities to grow your career with us.

You’ll work with outdoor power equipment, parts systems, service operations, and customers ranging from homeowners to professional landscapers.

You’ll work alongside experienced technicians, parts specialists, and store leadership who support each other and work together to get the job done right.

Your efficiency and customer service directly impact repair turnaround times, customer satisfaction, and the overall success of the store.

We believe time outside of work matters too.

For over 30 years, Landscapers Supply has been a trusted supplier for contractors, homeowners, and outdoor enthusiasts throughout South Carolina and Georgia. We specialize in:

• Professional-grade power equipment
• Hardware and outdoor products
• Bulk landscaping materials
• Full-service repair and maintenance
• Contractor and homeowner solutions

Affiliated with ACE Hardware and True Value Hardware, we combine local service with industry-leading products and expertise. With 8 locations and growing, we continue to build a company centered around exceptional customer service and strong team culture.

At Landscapers Supply, we live by our ICARE values every day:

• Integrity – Integrity First
• Committed – Committed to People
• Accountability – Accountability Mindset
• Results – Results Driven
• Exceeds Expectations – Exceed Expectations

We’re looking for team members who bring energy, professionalism, and a strong work ethic to everything they do.

As a Parts CSR, you’ll play a critical role in supporting both our Parts and Service departments while delivering an exceptional customer experience. You’ll help customers find the right parts, coordinate repair workflows, maintain inventory organization, and keep communication flowing between customers, technicians, and management.

• Serve as a primary point of contact for service customers
• Provide friendly, professional updates throughout the repair process
• Help customers identify and order the correct parts
• Recommend substitutions or solutions when needed
• Create a positive, helpful customer experience customers will remember

• Procure, receive, stock, and organize parts inventory
• Transfer parts between store locations as needed
• Maintain inventory accuracy through organization and cycle counts
• Support team members with parts lookup and customer assistance

• Match incoming parts to repair orders
• Prepare equipment for technicians once parts arrive
• Perform basic shop tasks such as:
  • Blade sharpening
  • Tire repairs
  • Equipment assembly
• Help maintain a clean, organized, and safe shop environment

• Follow company procedures and workflow systems
• Communicate backorders, delays, and service updates
• Assist with warranty claims and service documentation
• Support department efficiency goals and KPIs

We’re looking for someone who enjoys helping customers, stays organized under pressure, and has a strong interest in equipment, parts, and service operations.

• Experien…