HVAC - Dispatcher
Listed on 2026-08-13
-
Customer Service/HelpDesk
Office Administrator/ Coordinator, Admin Assistant, Customer Service Rep, Clerical
Carolina Heating Service, 1507 Antioch Church Road, Greenville, South Carolina, United States of America
Job DescriptionPosted Wednesday, August 5, 2026 at 4:00 AM
Job Summary
Carolina Heating is seeking a highly organized and customer-focused
Dispatcher to be the communication hub of our service team. In this role, you
11ll manage incoming calls, schedule service appointments, and coordinate technicians in the field to keep operations running smoothly. You
11ll play a key part in delivering a seamless customer experience—from the first phone call to job completion.
What You
11ll Do
- Answer inbound calls and respond to customer inquiries with professionalism and urgency
- Schedule, confirm, and adjust service appointments efficiently
- Dispatch technicians based on location, skillset, and priority
- Communicate clearly with field technicians to ensure timely service delivery
- Monitor job progress and adjust schedules as needed throughout the day
- Provide customers with updates, ETAs, and follow-up communication
- Maintain accurate records in dispatch and CRM systems
- Assist with invoicing, work orders, and basic administrative tasks
- Support the team in meeting daily performance and service goals
What You Bring
- Previous experience in customer service, dispatch, or call center environment preferred
- Strong communication and multitasking skills in a fast-paced setting
- Excellent organizational and problem-solving abilities
- Comfortable using scheduling software and computer systems
- Ability to remain calm and professional under pressure
- Team-oriented mindset with a customer-first attitude
- High school diploma or equivalent required
Why Join Carolina Heating?
At Carolina Heating, we take pride in serving our community with honesty, reliability, and skill. You
11ll be part of a supportive team that values hard work, clear communication, and a positive workplace culture—with just the right amount of Carolina ease.
Equal Opportunity Employer (EEO)
Carolina Heating is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, and we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.
Carolina Heating Service, 1507 Antioch Church Road, Greenville, South Carolina, United States of America
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