Customer Support Representative

Job Description

Answer incoming calls from customers and agents regarding the Halo Phone Service, providing clear, friendly, and accurate assistance.

• Support agents with questions about White Pages, including lookups, navigation, and understanding available information.
• Guide new users through the Getting Started process, helping them set up accounts, understand features, and begin using Halo services confidently.
• Troubleshoot basic service issues, answer how-to questions, and explain product functionality in an easy-to-understand way.
• Document call details accurately and escape complex issues to the appropriate team when needed.
• Maintain a professional, customer-focused approach while meeting call quality and service standards.
• Stay up to date on Halo products, updates, and procedures to ensure consistent and accurate support.

• Paid Training
• Fully paid onboarding and product training
• Ongoing paid learning for new tools or services
• Performance Bonuses or Incentives
• Call quality or attendance bonuses
• Monthly or quarterly recognition rewards