Staffing Coordinator- Home Care

Staffing Coordinator LLWC of Spartanburg, SC

Job Category: Home Care/Home Health

Requisition Number: STAFF
003290

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Spartanburg, SC 29307, USA

PO S IT I ON S U M M A R Y: Re p res e n ts t h e A g e n cy a s a f r on tli n e cus t o m er s er v i ce lia i s o n be t w e en p a tien t / cl i en t s, caregi v ers, and t h e Care Coordinator Supervisor .

W o r k s u nd er t h e d i r ec t i o n o f t h e CSM a n d in c oo r d i n at i o n with t h e Care C oo r d i n a t o r S up e r v i s o r t o ass u re that t h e ski l ls o f the caregi v er assi gn ed to e ach case is ap p r o p ri a t e l y m a t c h ed to the n e eds o f t h e patien t / clie n ts.

R e sponsi b le f o r c o n siste n tly a ssi gn i n g t h e s a m e careg i v er to e ach p atient / clie n t when e v er p o ssi b le, t h e r eby f acilitati n g c o n ti nu ity o f care, su pp o rti n g the a t ai t m ent o f desi r ed o u t c o m es, a n d i m p r ov i n g c u st o m er satisfa c ti o n .

Sch e du les o n ly t h e a m o u n t, f r e q u ence , and d u rat i o n o f ser v i c es i d entif i ed in t h e p l an o f c a re. M ai n tai n s a s t a nd ar d i z ed we e k l y s che du le f o r all ac t i v e p a tient / clie n t s and d o cu m ent dai l y sc h ed u le c h a ng es o n t h e sc h ed u li n g f o r m .

Va l i d at e s t h e care g i v er d o c u m e n tion aga in st sche du les pr i o r t o p a y r o l l a n d ap p r o p ri a t e l y r e s o l v e d i fferences.

Cr e ate a n d u pd ate a c ti v e p a tie n t / cl i ent a n d caregi v er lists w e e k l y , o r m o re f r eq u entl y , if r eq u e st ed .

PR I N C I P A L D U T I ES, E S S E N T I AL F U N C TI O N S A N D R E S P O N SI BI L I TI E S :

1 .Is kn o wled g eab le o f and s u pp o rts t h e ph il o s o ph y , p u r p o se, m iss i o n , g o als a n d p o licies o f t h e A g en cy .

2 .Servic e s t h e ne e d s o f t h e p atient / clie n t. C o n f ers w i th the CSM a n d Care C o o r d i n at or S up e r v i s o r f or d i recti o n a n d o f f ers t h e ca s e t o q u al i fied s t aff w h o a r e a v ai l a b le f o r assi gnm ent.

M ai n tai n s an a cti v e e m p l o y ee li s t o f a v ai l a b le c are g iv e rs t o facil i tate pr o mp t assi gnm ent o f s t aff t o e a ch case. A v ai l a b ili t y is d e t e r m i n ed by assur ing t h a t careg i v ers m e e t all C o m p a n y p o li c y r eq u ire m ents a n d t h a t th e y h a v e i nd icated a will ingn ess t o w o rk d u ri n g t i m e fr a m e s th a t a r e c o m pati b le w ith p a ti e n t / clie n t ’s n e eds.

3 .V i e w s the pat i ent / clie n t a n d /o r p a tient / clie n t ’ s f a m i l y as t h e p r i m a r y c u s t o m er o f all sched u l in g acti v it i es a n d f o cu s e s o n m e e ti n g t h eir needs.

4 .The ca r egi v er is a se c o nd a r y c u s t o m er o f the s che du li n g proce s s and t h e

5 .Cl i ent Staffi n g C o o r d i n at o r a n d CSM k e e p s ther qu al i f icatio ns a n d specific w o rk r eq u est s in m i n d when i d entifying t h e m o st ap p r op ri a te caregi v er f or each c a se.

C o n si d ers the r elat i o n sh i p bet w e en p a y a n d b ill rates when c h o o si n g b e t w e n m u l ti p le ca r egi v e rs wh o se q u ali fi ca tions m e e t the ne e d s o f t h e patien t / clie n t eq u al l y w e ll.

M ai n tai n s a w o rki n g k n o w le d g e o f t h e w e e k l y o v e r ti m e stat u s o f all sche du led careg i v ers w h e n c o n si d eri n g them f o r new assi gnm ents.

6 .Foll o ws t h e C om p a n y ap p r o v ed sta nd ar d i z ed p r o cer s s when sche du li n g pat i ent / c l ie n t ca r e. R ec o r d s and k e eps all patien t / clie n t ca r e i n f or m at ion cur r ent.

7 . M ai n tai n s c o m p le t e a n d a c cu r ate pat i ent / clie n t sche d u les, incl ud i n g t h e a m o u n t, freq uenc y , and du rati o n o f s e r v i c e that has be e n ide n tif i ed in t h e pl a n o f c are.

S che du les o n ly t h o se v isi t s t h at ha v e b e e n r e qu e s t e d by t h e cli e n t, fa m i l y o r r epresen tati v e . Re c o r d s all sche du li n g c h a ng es, upd…