Service Supervisor - PAC

Service Supervisor - PAC

BH Job

SF Job Req

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Service Supervisor, PAC

Georgia or South Carolina

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability.

Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at  and join us to own your future.

Take the lead in a fast-paced, customer-focused environment as our Service Supervisor for the compressed air commercial segment. You will oversee the local service function across the full life cycle of our plant air centrifugal (PAC) compressed air equipment, driving service excellence and exceptional customer satisfaction.

In this pivotal role, you will lead a team of Service Technicians responsible for installing, repairing, and maintaining PAC equipment, rotary screw and reciprocating air compressors, and related compressed air system components throughout the region. You will oversee the complete equipment service life cycle
-from installation and start-up through ongoing maintenance and repair-while using your mechanical aptitude and field-service leadership experience to keep customers' operations running reliably. As the operational core of the Customer Center, you will partner with Sales to grow the PAC business, collaborate with Service Coordination to streamline execution, and build a high-performing, customer-focused technician team. You will also take ownership of the Service P&L, ensuring the operation meets its financial and performance goals while continuing to raise the bar for service quality.

If you thrive on leadership, technical variety, customer partnership, and building a winning team culture, this is your opportunity to make a lasting impact.

• Effectively attract, coach, counsel, train, develop, and retain all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process improvement, and technical skills to the highest degree possible.
• Collaborate with the service coordination function to respond efficiently to customers, ensure technicians' training and skill level is appropriately matched to service customers, and ensure resources are effectively leveraged across the service area to maximize Service Technician utilization. This includes balancing customer requests for emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements.
• Collaborate with the sales function to consult on service agreements; attend customer meetings to win new and grow existing; service business; provide service support for installations; and drive new service business through Service Technician generated leads, quotes, and requests for proposals.
• Maximize cash flow by ensuring invoices are generated immediately upon completion of work and warranty claims are filed accurately and timely, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
• Effectively manage service team inventory to maintain accuracy, reduce year-end write-offs, and maintain SOX compliance through detailed reporting and regular cycle counts.
• Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure all service personnel follow and maintain safe and productive work habits in the shop, as well as at the customer site.
• Other duties as assigned to support the service business and ensure customer satisfaction.

• Associate or Bachelor's degree in engineering, engineering technology, business or equivalent from a four-year college, or an…