Parts Customer Service Representative

Landscapers Supply, Inc.

Department
:
Service and Parts

Job Title
:
Parts CSR

Reports To
:
Store Manager

Full Time

Direct Reports
:
No

Salary/Wage
:
Based on Experience

Affiliated with ACE Hardware and Do It Best Hardware. We cater to homeowners and professionals with a full line of commercial-grade power equipment, bulk landscaping materials, and a full-service power equipment shop. With multiple locations in the Upstate of South Carolina, we aim to provide quality, service, and selection.

Are you an outdoor enthusiast? Do you love gardening, landscaping, or DIY home projects? Join the Landscapers Supply Team. Our values focus on customer and fellow associate success.

ICARE – Integrity, Committed to People, Accountability, Results, Exceeds – with the attitude to apply these daily.

(Some benefits may vary based on full-time / part-time availability)

• Health/Dental Insurance
• Paid time off
• Paid holidays
• 401(k) matching
• Closed on Sundays
• Employee discount
• Professional development
• Opportunities for advancement

Our Parts & Service team plays a critical role in delivering an exceptional customer experience by ensuring timely repair turnaround, accurate parts procurement, and clear communication. This role supports smooth daily operations across both departments by coordinating workflow, assisting customers, and maintaining an organized, efficient shop and parts environment. This is an advanced position requiring excellent communication skills and technical ability to find or order the correct parts.

You are supported by a Parts Specialist to assist with difficult situations. Your ability to listen and help customers in a friendly and efficient way is key to success. You will direct customers to other parts of the store for non-part needs, contributing to a positive shopping experience.

• Customer Service & Communication:
  Serve as a primary point of contact for service customers, providing clear, friendly, and professional communication throughout the repair process.
• Assist customers at the parts counter by identifying needed parts, explaining features, processing orders, and providing guidance when substitutions are required.
• Procure, receive, stock, and organize parts needed for repairs and customer orders.
• Transfer parts between store locations as needed.
• Maintain accurate inventory through cycle counts and organization systems.
• Assist Parts CSR team members with training, customer service, and parts lookup support.
• Service Department Responsibilities:
  Match incoming parts to repair orders and prepare equipment for technicians once parts are complete.
• Perform basic non-technical service tasks such as sharpening blades, repairing tires, or assembling equipment.
• Maintain a clean, safe, and organized shop environment, including equipment areas and tool storage.
• Follow standard operating procedures for both service and parts functions to support organizational consistency.
• Communicate backorders, delays, or additional service needs to the appropriate team members.
• Assist with warranty claims, service documentation, and work order accuracy where applicable.

Required

• Experience working with equipment parts and/or service operations.
• Ability to communicate clearly and professionally with customers and team members.
• Ability to stay organized and calm in a fast-paced environment.
• Basic mechanical knowledge of engines, parts, or small equipment.
• Physical ability to lift 50–70 lbs and perform shop-related tasks.

Preferred

• Previous experience in outdoor power equipment or related items.
• Familiarity with parts lookup systems, vendor ordering processes, and equipment troubleshooting.

• Accuracy and timeliness of parts procurement.
• Reduced repair turnaround times.
• High customer satisfaction scores.
• Effective communication between parts, service technicians, and management.
• Organization and cleanliness of parts and shop areas.
• Meeting departmental efficiency targets and KPIs.