IT Infrastructure End User Specialist

• Duration:
  Long term Contract (possibility of extension)
• Pay rate:
  Hourly, depending on experience
• Job  : 5303

Lead the planning, implementation, and support of workspace systems and IT end user infrastructure solutions from concept to deployment such as personal computers, printers, scanners, and other end user devices. Runs complex operational/technical projects and ensures long-term requirements of workspace systems management and planning. Serves as a primary contact for workspace operations topics for PLANT ensuring alignment with defined standards. Participate in proof-of-concept (POC) evaluations and provide expert guidance on implementing secure, scalable, and high-performance IT infrastructure end user solutions.

The successful candidate will be organized, self-motivated, and able to manage multiple priorities simultaneously.

Job responsibilities include

• Serve as a subject matter expert (SME) for IT end user systems, including how they interface with cloud platforms (AWS, Azure), storage solutions (SAN, NAS), cybersecurity frameworks (firewalls, intrusion prevention, encryption), and other infrastructure (mobile devices, video conferencing systems).
• Deploy, configure, and maintain IT end user infrastructure components such as laptops, mobile devices, printers, and peripherals.
• Oversee vendor management and collaborate with external providers for the deployment and support of IT end user services.
• Ensure high availability of systems by implementing redundancy, backup strategies, and disaster recovery solutions.
• Optimize IT infrastructure performance through monitoring, capacity planning, and proactive issue resolution.
• Adhere to compliance and audit requirements by enforcing security policies, implementing access controls, and supporting regulatory standards.
• Manage ITIL processes, including problem and change management, incident response, and configuration management to ensure service stability and operational efficiency.
• Manage escalations of unresolved, singular incidents or service requests after an end user escalation.
• Document IT end user infrastructure design, configurations, and best practices to enhance knowledge sharing and continuous improvement.
• Lead end user infrastructure lifecycle management, including upgrades, patching, and decommissioning to maintain system reliability and security.
• Collaborate with global IT teams to standardize processes, align on best practices, and support cross-functional IT initiatives.
• Provide technical leadership and mentorship to junior technicians, ensuring adherence to IT standards and driving skill development.
• Research and evaluate emerging technologies, including automation, cloud- native services, and AI-driven IT operations to drive innovation and efficiency.
• Communicate end user infrastructure strategies and solutions to technical and non-technical stakeholders ensuring clarity in decision-making processes.
• Serves as an IT project manager for small-medium sized projects overseeing resources assigned, conducting status meetings, and effectively communicating project status to stakeholders as delegated by the Supervisor.
• Perform other duties as assigned by management.

• BS/BA in Information Technology OR AA/AS degree with 2 years of professional experience OR 4 years of equivalent IT experience.

• 5+ years of experience managing enterprise end user IT systems, including end user software systems, client virtualization, hardware, and security concepts.
• Experience in manufacturing environments is preferred.
• o Windows 10/11, Active Directory
• o Office 365 product suite, including One Drive and Microsoft Teams Rooms (video conferencing)
• o Routers, switches, access points, and firewalls (including rules)
• o Collaboration toolsets (JIRA, Confluence, SharePoint, Microsoft Teams)
• 5+ years of experience demonstrating strong communication skills in IT environments. Strong customer service mindset is required.
• 2+ years of junior leadership experience, mentoring teams or managing IT projects.

• 6 Sigma / LEAN methodology.
• 5S/6S methodology.
• training guidelines as applicable.

• ITIL certification.
• CompTIA A+, CompTIA Network+
• AWS CCP / Azure Fundamentals or similar
• PMI CAPM, PMP

• Demonstrate 2+ years of experience in supplier/vendor management.
• Apply 1+ years of agile methodology principles in IT infrastructure projects.
• Utilize 5+ years of experience in IT applications, tools, and technology to enhance operational efficiency.

Data Soft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, Data Soft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include: