Site It Operations Engineer

Position: SITE IT OPERATIONS ENGINEER
Ready to take on meaningful challenges and shape the next generation of mobility? Joining OPmobility means stepping into a global group with a purpose to keep people and goods moving safely, smarter, and sustainably everywhere. Job Title : IT Operations Engineer Mission :
Provide 1st level technical support and expertise to ensure the smooth operation of IT systems. Install, configure, maintain, improve and troubleshoot IT infrastructure systems, including servers, networks, backup, cabling, etc. Participate in the rollout and support of IS applications (O365, ERP, PLM, R&D systems, etc.). Identify potential risks, develop mitigation plans, and promptly resolve issues to minimize operational disruption. Follow Group IT standards and best practices for IT security and compliance.

Act as liaison for IT system rollouts with regional and Group-level stakeholders. Provide regular updates to the Country/Cluster IT Manager and relevant stakeholders. Develop, update and maintain IT operation documentation and contingency plans. Responsibilities : 1.0 End User Support Work with global IT service teams to provide onsite technical support to end users. Manage and maintain end-user hardware and software.

Ensure devices and applications are up to date with the latest patches and updates. 2.0 System Installation and Configuration Install, configure, and maintain office IT systems (PCs, mobile devices, servers, networks, and applications). Provide technical support for system upgrades and migrations. 3.0 Troubleshooting and Problem Resolution Diagnose and resolve IT-related issues promptly to minimize downtime. Implement preventive maintenance measures to reduce recurring issues.

4.0 Network Management Manage and maintain the Local Area Network (LAN). Monitor and troubleshoot WAN infrastructure as first-level support. Open and follow up local ISP tickets and escalate complex issues to Global Operations. Prepare and configure switches and firewalls for handover to Global IT teams. Troubleshoot connectivity issues and support network performance optimization. 5.0 Security and Compliance Implement and maintain IT security measures to protect systems and data.

Ensure compliance with Group IT and cybersecurity standards. Conduct regular security audits and vulnerability assessments. This role operates under TISAX confidentiality level 2, requiring appropriate handling of sensitive information. 6.0 Data Management Manage data backup and recovery processes for office and R&D data (financial, HR, engineering data, etc.). Implement data retention policies and ensure compliance with data privacy regulations. Optimize data storage and retrieval for efficient operations.

7.0 Project Management Participate in IT projects related to system modernization and efficiency improvements. Assist with planning, implementation, and testing of new IT systems. Identify project risks and develop mitigation plans. Support local rollout of Global IT projects. 8.0 Stakeholder Communication & Collaboration Serve as the primary point of contact for site-level IT operations. Coordinate with Global L2/L3 IT domain specialists during rollouts.

Collaborate with regional and Group stakeholders to ensure effective communication to users. Create process guides, training materials, and end-user documentation. Work with vendors and third-party service providers to resolve local technical issues. Profile :
Degree or equivalent experience in Information Technology or related field. Strong knowledge of IT infrastructure, networking, and end-user support.

Experience with Microsoft O365 and enterprise applications (ERP, PLM, R&D systems). Understanding of IT security, compliance, and data privacy standards. Strong troubleshooting, communication, and documentation skills. At OPmobility, people truly matter. We are committed to building inclusive teams, promoting diversity and equality, and ensuring that every application is considered fairly - because the future of mobility is built by diverse perspectives, bold ideas, and people who dare to move forward.

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