IT Help Desk Tech

IT Help Desk Technician

Salary: $20 per hour

Work Schedule: Monday‑Friday, 8:30 a.m. to 5:00 p.m. (flexible as needed)

Hours per Week: 37.5

Job Summary: Serve as IT operator and maintainer of USC Salkehatchie desktops, assist the IT Director with day‑to‑day routine activities, and serve as a backup on the Allendale and Walterboro campuses.

Responsibilities:

• Order and maintain IT supplies and computer inventories.
• Assist with maintaining and updating computer images and upgrades.
• Manage proper disposal of all obsolete computer assets in accordance with USC surplus property policy.
• Instruct and train end users in proper techniques of operations.
• Maintain end‑user inventory records.
• Respond to all computer and smart classroom equipment failures following USC Salkehatchie Help Desk ticketing procedures for immediate corrective actions.
• Make mechanical repairs and perform preventive maintenance.
• Report outages to the IT Director.
• Call in repairs on lease equipment (e.g., network copiers) covered under maintenance contracts to appropriate vendors.

Qualifications:

• Knowledge of desktop support, hardware, and Windows operating systems support required.
• Associate’s Degree and 5 years of experience or Bachelor’s Degree and 2 years of experience preferred.
• Experience, training, and certifications may be substituted for education.

EEO Statement: The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV /AIDS status, military status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.