Multimedia Services Technician; Internal

Internal posting: current Midlands Technical College employees only.

• The Media Resources Specialist II serves as a key technical resource responsible for supporting the institution’s multimedia and audio-visual technology needs.
• Manages the deployment, operation, maintenance, troubleshooting, and support of multimedia and audio-visual technologies used in classrooms, meeting spaces, online learning environments, and large‑scale campus events.
• Provides technical assistance to faculty, staff, and other users, ensuring a seamless technology experience for teaching, learning, and institutional operations.
• Coordinates the delivery, setup, installation, testing, and retrieval of multimedia and audio‑visual equipment.
• Diagnoses and resolves equipment and system issues.
• Provides user training and technical guidance.
• Supports classroom computers, virtual meeting platforms, presentation technologies, and multimedia systems.
• Maintains inventory management and procurement of audio‑visual equipment and related supplies.
• Participates in the planning, system design, implementation, and support of multimedia technology projects and campus‑wide events.
• Contributes to the development and continuous improvement of standard operating procedures, technical documentation, and best practices related to media services and technology support.
• Manages and maintains media resources collections; supports audiovisual system upgrades and installations; conducts technical training sessions; researches emerging technologies; and assists with long‑range planning for multimedia resources and infrastructure.

This position is located across various Midlands Technical College campuses.

• Current Midlands Technical College employee.
• A high school diploma and journey‑level work experience in a related field.

• Extron Programming Certification required.
• General knowledge of multimedia and communication equipment and installation in an educational setting.
• Ability to instruct faculty, staff, and students in the proper operation of equipment such as projectors, computers, document cameras, and virtual online platforms.
• Computer skills and ability to multitask.
• Assessment of problems and solutions, and good communication skills.

The physical demands of the job require lifting up to fifty (50) pounds, balancing equipment while climbing stairs/ladders, reaching overhead, bending, stooping, and standing for long periods of time.