Senior Network Administrator

Job Responsibilities

Serves as a member of the Agency’s IT Network Section responsible for handling incidents, service requests, and as an on-rotation/primary network after‑hours emergency contact. Provides proactive and reactive support for all Agency data and communication network environments located throughout the state. Responds to and troubleshoots network problems and related individual user hardware or software issues. Manages inventory and life‑cycles of network equipment, coordinates with vendors for professional services and equipment purchases.

Handles network analysis, monitoring, patching, installation, diagnostics, troubleshooting, and configuration of the data networks.

• Serves as a senior operational resource primarily responsible for supporting the day‑to‑day continuity, stability, reliability, and availability of the Agency’s enterprise network infrastructure across regional and statewide locations. Responsibilities primarily include operational monitoring, incident response, outage remediation, service restoration, escalation handling, and maintaining reliable connectivity for mission‑critical systems and services to support Agency business operations.
• Collaborates closely with regional IT staff and stakeholders throughout the state to coordinate enterprise network operations, projects, infrastructure initiatives, maintenance activities, and communication efforts. Serves as a primary point of contact for regional coordination and supports effective communication, technical collaboration, and successful implementation of Agency technology initiatives.
• Assists with the network architecture/engineering including: planning, configuration, installation, monitoring, maintenance, troubleshooting, repair, upgrade, and life‑cycle management of the Agency’s enterprise network and security infrastructure, including LAN/WAN, Internet, VPN, VoIP, wireless, routing, switching, firewall, and related systems and datacenters.
• Monitors and reviews network infrastructure, system logs, alerts, and operational data to help ensure compliance with Agency standards, cybersecurity best practices, and operational requirements. Assists with maintaining appropriate firmware, software, and security patch levels for supported infrastructure and devices.
• Maintains accurate and current technical documentation, network diagrams/topologies, backups, configuration templates, production configurations, VLAN assignments, IP addressing records, and related operational information for Agency network infrastructure and systems.
• Collaborates with IT teams, cybersecurity personnel, vendors, service providers, and stakeholders to support Agency initiatives involving migrations, integrations, compliance, infrastructure modernization, disaster recovery, business continuity, hardware refresh, operational improvement, and other enterprise technology initiatives. Provides Tier 2 support with supplementary Tier 3 assistance as needed.
• Responsible for maintaining accurate inventory records for network infrastructure, equipment, components, and licensing, to support life cycle management, procurement, and infrastructure planning.
• Performs other duties and tasks as assigned related to the position.

A bachelor's degree in information technology systems, computer science, or a related field and experience in information technology systems or a related area. Relevant experience may be substituted for the bachelor's degree on a year‑for‑year basis. Institutions of higher learning must be recognized by the Council for Higher Education Accreditation.

Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the DPH Chief Human Resources Officer or their delegate.

A working knowledge of enterprise networking technologies, protocols, and security systems, including routing, switching, wireless, SD‑WAN, VPN, VLANs, subnetting, and network segmentation within multi‑site environments. Ability to plan, install, configure, secure, manage, maintain,…