Site It Operations Engineer

SITE IT OPERATIONS ENGINEER

Job Title:

IT Operations Engineer

• Provide 1st level technical support and expertise to ensure the smooth operation of IT systems.
• Install, configure, maintain, improve and troubleshoot IT infrastructure systems, including servers, networks, backup, cabling, etc.
• Participate in the rollout and support of IS applications (O365, ERP, PLM, R&D systems, etc.).
• Identify potential risks, develop mitigation plans, and promptly resolve issues to minimize operational disruption.
• Follow Group IT standards and best practices for IT security and compliance.
• Act as liaison for IT system rollouts with regional and Group-level stakeholders.
• Provide regular updates to the Country/Cluster IT Manager and relevant stakeholders.
• Develop, update and maintain IT operation documentation and contingency plans.

• Work with global IT service teams to provide onsite technical support to end users.
• Manage and maintain end-user hardware and software.
• Ensure devices and applications are up to date with the latest patches and updates.

• Install, configure, and maintain office IT systems (PCs, mobile devices, servers, networks, and applications).
• Provide technical support for system upgrades and migrations.

• Diagnose and resolve IT-related issues promptly to minimize downtime.
• Implement preventive maintenance measures to reduce recurring issues.

• Manage and maintain the Local Area Network (LAN).
• Monitor and troubleshoot WAN infrastructure as first-level support.
• Open and follow up local ISP tickets and escalate complex issues to Global Operations.
• Prepare and configure switches and firewalls for handover to Global IT teams.
• Troubleshoot connectivity issues and support network performance optimization.

• Implement and maintain IT security measures to protect systems and data.
• Ensure compliance with Group IT and cybersecurity standards.
• Conduct regular security audits and vulnerability assessments.

• Manage data backup and recovery processes for office and R&D data (financial, HR, engineering data, etc.).
• Implement data retention policies and ensure compliance with data privacy regulations.
• Optimize data storage and retrieval for efficient operations.

• Participate in IT projects related to system modernization and efficiency improvements.
• Assist with planning, implementation, and testing of new IT systems.
• Identify project risks and develop mitigation plans.
• Support local rollout of Global IT projects.

• Serve as the primary point of contact for site-level IT operations.
• Coordinate with Global L2/L3 IT domain specialists during rollouts.
• Collaborate with regional and Group stakeholders to ensure effective communication to users.
• Create process guides, training materials, and end-user documentation.
• Work with vendors and third-party service providers to resolve local technical issues.

• Degree or equivalent experience in Information Technology or related field.
• Strong knowledge of IT infrastructure, networking, and end-user support.
• Experience with Microsoft O365 and enterprise applications (ERP, PLM, R&D systems).
• Understanding of IT security, compliance, and data privacy standards.
• Strong troubleshooting, communication, and documentation skills.

As a responsible company, OPmobility pays particular attention to diversity and equality within its teams and the Group commits to treat all job applications equally.