IT Help Desk Specialist

Position Summary

LCI is seeking a dedicated IT Help Desk Specialist to support a long‑term contract with the U.S. Patent and Trademark Office (USPTO). The role is critical in maintaining the hardware and software infrastructure that powers the USPTO’s mission. Requires technical troubleshooting expertise and elite customer service skills. The individual must be able to obtain and maintain a valid U.S. Government Public Trust security clearance.

• Technical Support:
  Provide installation, setup, configuration, troubleshooting, diagnostics, maintenance, and repair for PCs, printers, and peripherals.
• Specialized IT Support:
  Deliver support across key USPTO areas, including:
• Desktop Deployments, Moves, and Field Support.
• Warehouse Operations and Audio‑Visual Support.
• Network Operations, Cabling, and Maintenance.
• Security Operations, Enterprise Monitoring, and Authorization & Assessment.
• Remote Site and Electronic Business Center support.
• Documentation:
  Utilize Microsoft SharePoint for documentation version control and repository needs; contribute to technical writing and document development.
• Project Coordination:
  Use Microsoft Project Professional to electronically update project plans and upload documents to the Enterprise Management System (EMS).
• Analysis (Principal/Staff levels):
  Provide analysis and recommendations for information technology requirements.
• Leadership (Principal/Staff levels):
  Oversee assignments, assist in technical/administrative planning, and perform supervisory or management responsibilities as required.

This job description does not constitute a complete list of duties; the employee may be required to follow additional instructions and perform other duties as assigned.

• Technical Support Specialist: 1–5 years of experience providing technical support for microcomputer hardware, networks, and office automation software in‑person or via telephone.
• Ability to obtain and maintain a Tier 1 Investigation (Low Risk).

• Excellent written and verbal communication skills developed through customer service experience.
• Administrative and project management skills.
• Proficiency with Microsoft Project Professional.
• Proficiency with Microsoft SharePoint for version control and repository management.
• Ability to establish professional rapport, actively listen, and explain complex technical matters to non‑technical personnel.
• Skill in producing accurate, clear, and straightforward documentation.
• Ability to uphold USPTO interests and influence others by making valid, relevant points in a professional manner.
• Ability to see things from the customer’s perspective and maintain a high standard of customer service.
• Equal Opportunity Employer. Veterans, Disabled candidates encouraged to apply.

Applications requiring reasonable accommodation should contact HR by phone at (405) 622‑2200 or by email at