IT Services Spec. III Resource & Information Mgmt - Administration, Columbia; RICHLAND

Job Responsibilities

• Follow established objectives with minimal supervision.
• Provide first‑level help desk services for SCDC mainframe systems, PC networks, and telecommunications.
• Central point of contact for password resets, user IDs, access issues, and related technical support inquiries.
• Coordinate IT and telecommunications hardware exchanges, repairs, and support services for equipment such as printers, card scanners, telephones, cell phones, digital cameras, and related devices.
• Conduct preliminary evaluations of IT equipment.
• Provide technical support to end users to ensure proper use of data phones, VPN access, Duo tokens, and related technologies.
• Maintain up‑to‑date knowledge of evolving technology systems and applications to troubleshoot issues and provide user support.
• Support video‑conferencing equipment, multi‑function printers/copiers, and emerging technologies.
• Serve as a backup to other help desk staff and participate in cross‑training so all team members can assist with all duties.
• Assist with documenting help desk procedures and ensuring the help desk guide reflects current processes.
• Assist in maintaining proper IT equipment and telecommunications inventories.
• Perform minor equipment repairs when possible, and determine the need for replacement parts or escalation to authorized vendors for advanced repair services.

• A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems.
• An associate or bachelor’s degree in a related field may be substituted for the required work experience.
• Associate degree and at least two (2) years’ experience with automated systems, microcomputers, minicomputers, data communication hardware/software.
• A high school diploma and at least four (4) years’ experience with automated systems, microcomputers, minicomputers, data communication hardware/software.
• One (1) year of help desk experience is preferred.

The South Carolina Department of Corrections is committed to providing equal opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability, or genetic information.