Factory Support Engineer

Factory Support Engineer

The Factory Support Engineer supports the Factory and Operator Support product by managing, improving, and creating solutions for the Factory Support teams at the local site. They provide critical competence for the product team to allow for the business to adapt to an ever-changing IT landscape by engineering solutions to business problems.

• Ensuring realization of solutions in accordance with operational requirements.
• Creating stable solutions that realizes the product functional requirements and quality attributes.
• Ensuring that technical solutions are supporting the roadmap for the product.
• Driving and establishing a future proof architecture.
• Support in establishing global standards.
• Train or educate internal users, create training material. Updating and writing documentation.
• Validating requirements and deliverables within the product.
• Support upgrades & rollout of solutions eg VCATS Client upgrade.
• Life cycle management on all ‘factory onsite support’ equipment.
• Roll out new tools for example WSUS/SCCM, MDT, Inventory tool, Qualys on all factory clients.
• Perform major patch updates eg on printers, cyber security patches on factory equipment, etc.

• Experience or expertise in system administration competencies such as provisioning and deployment of systems and environments, development of scripts and methods for deploying changes and features across an enterprise organization, and server management.
• Familiarity with developing enterprise level solutions to serve business needs across a range of operating systems and technologies (Windows, Linux, MacOS, Android, iOS, etc.).
• Familiarity with building and managing secure solutions in adherence with security frameworks and architecture.
• Experience with managing and securing the operational availability of systems in a manufacturing or high availability environment.
• Familiarity or experience with project management frameworks and ways of working; possesses a track record of delivering projects successfully in a technical engineering capacity.
• Experience with managing documentation for technical solutions for use by end users.

• Excellent communication skills, both written and verbal in English.
• Foster positive business relationships with stakeholders.
• Ability to work independently as well as in a team.
• Ability to act as a mediator between the product and various stakeholders inside and outside of IT.
• Critical thinking and problem‑solving skills with ability to evaluate and solve complex problems from different perspectives.
• 2-5 years’ experience onsite support.
• 1-3 years’ experience working in a manufacturing environment.

ITIL recommended System administration certificates such as Comp Tia A+, Zabbix Certified Specialist, or others are beneficial.

$65,199 to $93,191

Compensation is determined based on experience, qualifications, internal equity, location and company guidelines