HPE Technical Solutions Specialist

Help Partners Build Complete Technology Solutions And Move Opportunities Forward

Ingram Micro helps businesses access the technology, expertise, and solutions they need to grow. Together with HPE, we're helping partners navigate cloud, networking, AI, and infrastructure transformation. Technology is moving quickly, and our teams are helping partners stay ahead.

This is a hybrid role - 3 days/week onsite - and can be based at one of the following locations:

• Buffalo, NY
• Scottsdale, AZ
• Greer, SC

The ideal candidate is curious, collaborative, and always learning. In this role, you'll work with people across countries and technologies, share ideas openly, and help partners feel more confident navigating complex solutions.

• Build complete technology solutions and identify opportunities to help partners complete the sale with appropriate products and services
• Respond to reseller and internal partner requests expediently and efficiently through email, phone, online chat, and Microsoft calendar bookings
• Identify key opportunity details, including budget, end-user information, business need, and close date
• Expand opportunities by recommending services, support, warranty, maintenance, and adjacent technology options
• Support cross-sell conversations by identifying additional products or services that strengthen the overall solution
• Maintain productivity, engagement, and service-level metrics while delivering a consistent partner experience

• Formal education or hands-on experience with technology products preferred
• Effective communication skills with multiple levels of customers, reseller partners, and internal stakeholders
• Proficiency with Microsoft Office products and associated software
• Ability to follow direction while also taking initiative when needed
• Team-oriented mindset with the ability to receive constructive feedback as an opportunity to improve
• High school diploma or equivalent required; two-year degree preferred
• Three years of general experience or two years of functional experience preferred
• Ability to apply acquired job skills, company policies, and procedures to complete assigned tasks