IT Support Administrator

T RIGO Global Quality Solutions is seeking to fill a IT Support Administrator position in Greer, SC.

The IT Support Administrator provides dedicated, onsite technology support for TRIGO's operations at the BMW account (Greer, SC), and is accountable for the day-to-day technology experience across the site while partnering with the Americas IT team on broader systems. Present onsite five days a week - three days at the Greer office and two days at the BMW facility - this role is the first point of contact for local technology needs and ensures that inspection teams, salaried staff, and site operations have reliable, correctly configured, and readily available equipment at all times.

Beyond day-to-day support, the role helps support the site's technology across areas such as tablets and mobile devices, user accounts and software, and phones - working closely with the Americas IT team, who lead these areas, and with the Business Solutions team. This is a hands-on, self-directed position: the successful candidate works with minimal supervision, takes ownership of issues end to end, and has the capacity to grow into broader technology responsibilities over time.

The position is central to protecting the customer experience TRIGO delivers to BMW and to upholding TRIGO's Quality Management System (QMS), corporate standards, and continuous improvement programs.

IT Manager, TRIGO Americas (with a dotted-line relationship to site Operations for day-to-day direction).

• Own the day-to-day technology experience at the site and serve as the onsite first point of contact for technology issues, present five days a week (three days at the Greer office, two days at the BMW facility)
• Resolve the majority of onsite hardware and software issues independently across computers, tablets, printers, and label printers, exercising sound judgment on when to escalate
• Partner with the IT team, Business Solutions, or deployed-software support on complex issues, and follow through to resolution
• Repair and replace failed computers, and set up new shared and individual/salaried machines (software installation and account setup)
• Support printers and label printers, including setup, output quality, and consumables

• Provide onsite support for tablets and mobile devices, including help with setup and everyday issues
• Assist the IT team with mobile device management (MDM) tasks such as enrolling and configuring devices
• Help coordinate phone and device logistics - ordering, assignments, and returns - in support of the carrier contract managed by IT
• Assist with keeping device records current and flagging unused devices to help manage cost

• Support user account setup and software/licensing needs for onboarding and offboarding, in coordination with the IT team
• Help identify licensing needs and route requests through the appropriate IT channel

• Maintain an accurate inventory of all onsite technology and a managed stock of spares/replacements
• Conduct regular audits of the sites to confirm each station and area is fully equipped, and replace broken equipment promptly

• Help respond to support requests through the ticketing system
• Contribute to the rollout of new onsite technology solutions (e.g., vision/camera systems, new printers)
• Track and reorder technology consumables (e.g., label stock); coordinate additional site supplies as agreed with Operations

• Support compliance with TRIGO's QMS, corporate IT standards, and data protection requirements
• Promote a culture of safety, collaboration, customer focus, and continuous improvement

• Any other duties as assigned

• Strong hands-on desktop/endpoint support skills:
  Windows, standard business software, and hardware troubleshooting
• Demonstrated ability to support a broad range of technology independently - computers, tablets and mobile devices, printers, and label printers
• Solid working knowledge of Microsoft 365 and Active Directory in a business environment (user accounts, onboarding/offboarding)
• Hands-on experience supporting mobile devices and mobile device management (MDM) tooling
• Experience with device inventory, vendor/carrier coordination, and equipment lifecycle tracking
• Strong organizational skills, attention to detail, and the ability to prioritize and work with minimal supervision
• Customer-service orientation and clear, confident communication with non-technical users and site leadership
• Proficiency in English
• Global team spirit
• Team player
• Caring for people
• Open-minded
• Reactive
• Resilient to pressure
• Rigorous
• Client oriented
• Reliable & trustworthy
• Flexible
• Autonomous

• 4-6 years of progressive, hands-on IT/technical support experience with increasing responsibility, ideally within a multi-site or service-delivery organization
• Demonstrated experience supporting end-user technology and mobile device fleets,…