SR Supervisor Liaison

Responsibilities

• Lead daily dispatch:
  Coordinate routes, assign drivers, and monitor the movement of freight to meet service windows and customer KPIs.
• Be the communication hub:
  Serve as the primary point of contact for drivers, the customer, and warehouse teams; provide timely updates on exceptions and ETAs.
• Manage material flow:
  Track inbound/outbound loads, reconcile discrepancies, and elevate risks to maintain on‑time performance.
• Ensure safety and compliance:
  Reinforce company policies and DOT/OSHA standards; address infractions and coach for improvement.
• Optimize resources:
  Build driver and equipment schedules; balance workloads to maximize productivity and control costs.
• Problem‑solve in real time:
  Triage service issues (breakdowns, delays, accessorials), initiate corrective actions, and document incidents accurately.
• Report and improve:
  Maintain precise operational records (manifests, logs, metrics) and contribute ideas to improve on‑time service, quality, and cost.

• 0–3+ years in dispatch, logistics, manufacturing, or distribution (transportation/route coordination experience a plus).
• Bachelor’s degree preferred (not required).
• Clear, professional written and verbal communication skills.
• Strong problem‑solving, analytical, and attention‑to‑detail skills.
• Proven ability to multitask and stay organized in a fast‑paced environment.
• Leadership mindset with the ability to coach and support front‑line teams.
• Working knowledge of TMS/dispatch tools, basic Excel/Sheets, and comfort with dashboards and KPIs.