Area Installation Specialist

Area Installation Specialist

Responsible for recruitment, onboarding, training, and utilization metrics for Installers in a designated geographic area. The role ensures customer expectations are met while fostering and maintaining critical relationships with Lowe’s Home Improvement.

• Meet company-established Key Performance Indicators.
• Ensure superior customer satisfaction scores.
• Understand the installation contractor marketplace for a defined area, including knowledge of key competitors, installer base, and local pricing structure.
• Recruit, onboard, and train Installers for an assigned geographical area.
• Negotiate installer cost structure based on marketplace rates and Service Pros Installation Group cost model.
• Utilize data, reporting, and key performance indicators to ensure gross profit margins and customer metrics are met.
• Conduct and analyze surveys of applicants and hiring managers to select efficient recruiting and hiring methods.
• Perform targeted store visits at the direction of Area Installation Manager or Regional Operations Manager to evaluate and support installer/Lowe’s relationships.
• In partnership with the workroom, develop and implement installer retention and appreciation plans.
• Perform other duties as assigned.

• Education and/or Experience – High school diploma or GED; 3‑5 years of related experience and/or training or equivalent combination.
• Experience must involve customer service management.
• Language Skills – Read, comprehend, write, and proofread simple instructions and documents.
• Mathematical Skills – Perform basic arithmetic and algebraic calculations.
• Leadership Ability – Motivate teams and communicate vision and strategy effectively.
• Reasoning Ability – Apply common sense and solve problems with concrete variables.
• Computer Skills – Use workstation equipment, databases, spreadsheets, email, and word processing software.
• Communication Skills – Communicate orally and in writing in English.
• Vision – View documents and multiple screens accurately, read handwritten documents, and drive.
• Drive Eligibility – Must be able to drive a vehicle and meet company insurance requirements.
• Road Warrior – Up to 75% travel.

• Independent – Work with little supervision.
• Problem Solving – Identify and resolve opportunities promptly.
• Oral Communication – Speak clearly and participate in meetings.
• Written Communication – Write clearly and interpret documents.
• Teamwork – Contribute to positive team spirit.
• Diversity – Promote a harassment‑free environment.
• Ethics – Treat people with integrity.
• Organizational Support – Support the organization’s values and code of ethics.
• Judgment – Exhibit sound judgment and make timely decisions.
• Planning/Organizing – Prioritize work and use time efficiently.
• Professionalism – Resolve conflicts constructively and treat others with respect.
• Quality – Demonstrate accuracy, thoroughness, and continuous improvement.
• Quantity – Meet productivity standards.
• Safety and Security – Observe procedures and report unsafe conditions.
• Follow‑up – Organize and follow through to ensure task completion.
• Dependable – Be consistently on time and at work.

Employment At‑Will:
Employment is voluntarily entered into and employees may resign at will at any time, with or without cause. Similarly, the company may terminate the employment relationship at will at any time, with or without notice or cause, so long as there is no violation of applicable federal or state law.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms; talk and hear;

lift and carry up to 65 lbs. Specific vision abilities required include close vision, distance vision, peripheral vision, and the ability to adjust focus.

Entry level

Full‑time

Information Technology

Construction