Customer Liaison

Customer Liaison - BMW Account

Join our dynamic team in the role of a Customer Liaison for the BMW Account and contribute to our ongoing success in delivering top-tier manufacturing solutions for the automotive sector.

• Ensure compliance with BMW’s quality standards by managing customer-specific quality assurance activities.
• Act as the key liaison for BMW, facilitating communication and collaboration to address quality concerns and improve satisfaction.
• Perform root cause analysis and implement corrective and preventive actions tailored for BMW’s requirements.
• Develop and maintain control plans and FMEAs specific to the BMW account, ensuring product and process integrity.
• Support new product launches by ensuring quality processes are aligned with BMW’s expectations.
• Conduct regular audits and quality assessments to ensure adherence to internal and customer-specific standards.
• Ensure personal and associate awareness of all quality and business-related operating systems (ISO/IATF).

• Post secondary degree or diploma in engineering, business or related field is preferred; a combination of education, training and years working experience will be considered.
• Proven experience in quality engineering within the automotive industry, BMW account experience is a distinct advantage.
• Minimum 5 years' experience in account management, preference to those with international or global account experience.
• Strong analytical skills with the ability to interpret complex data and develop actionable insights.
• Exceptional communication skills to effectively interface with clients and internal teams.
• Proficient in the use of quality tools and methodologies such as Six Sigma, APQP, and PPAP.
• Comprehensive understanding of automotive quality management systems and standards.
• Ability to travel to customer and supplier locations as necessary.
• Demonstrated capability to work collaboratively within cross-functional teams.
• Strong familiarity with BMW’s production system and methodologies.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER If you need an accommodation for any part of the application and hiring process or have any questions, please contact HR.