Customer Quality Engineer; Onsite

Location:

US-CA-FAIRFIELD-3530, Branscombe Rd, Fairfield, CA 3530 (United States of America)

Position:
Onsite. U.S. Citizen, U.S. Person, or Immigration Status required. Only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:
None/Not Required.

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market.

We are redefining aerospace.

This position will monitor quality and continuous improvement activities, representing the quality function with key customers. The role requires collaborating with all functions as part of an Integrated Product Team (IPT) in the value stream, supporting functional groups to implement process improvements through appropriate tools, and driving positive change within the company culture. The goal is measurable improvements in the customer scorecard.

• Promote the Quality culture in the business, through compliance to the QMS, requirements of AS9100 and adherence to Quality Cardinal Rules
• Work closely with Operations to ensure product meets requirements and provide guidance in all matters related to Customer Requirements
• Drive problem resolution through to completion for customer SCAR’s and internal escapes. Ensuring key milestones are met, i.e. Containment, Root Cause Analysis, Mistake Proofing
• Utilize PPAP core elements (PFMEA, MSA, Process Flow and Control Plans, etc.) to identify risks and propose mitigation solutions
• Participate in contract review, ensuring customer specific requirements are understood and effectively communicate throughout the business
• Maintain reports, databases and assist with the management of the QMS including customer scorecards, corrective actions, manufacturing dashboards and CPI project tracker, updating weekly and monthly quality reports as required
• Participate in customer calls and coordinate/host 2nd party (customer) visits and site audits
• Understand and communicate the ‘voice of the customer’ (externally and internally) in decisions affecting quality and performance
• Work with functional groups to help internal customers define and establish quality and process improvements
• Communicate and work at all levels within the business

• Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience
• Experience working in regulated or quality-controlled environments where established standards and procedures guide product or process quality
• Experience supporting or operating within a Quality Management System (QMS), including participation in quality processes, documentation, or compliance activities

• Certified Quality Engineer (ASQ CQE)
• Project Management Professional (PMP)
• Previous aerospace/aviation AS9100 industry experience is desirable
• 3 years of experience of working in Quality Management preferred
• Basic knowledge of business management systems ERP / MRP (SAP), configuration tools, etc.
• Previous experience in customer facing Quality role, such as hosting customer visits and audits
• Previous experience negotiating with customers to achieve mutually beneficial outcomes
• The ability to read and understand data reports to analyze opportunities for improvement is preferred
• Ability to work under pressure while maintaining poise and tact in dealing with quality issues
• Proficient in Office 365

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance,critical illness insurance, group legal,  protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

The salary range for this role is 118,300 USD - 224,900 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location,…