Retail Solutions Specialist Myrtle or Charleston area

Position Summary

Work in a retail store environment, such as gas stations, c‑stores, grocery stores, liquor stores, drug stores, mass merchandise, and dollar stores.

• Organize and train store managers and clerks on lottery equipment.
• Act as a liaison between Retail Solutions, lottery, retail, and internal customers.
• Assist with SCiQ project rollout preparation (e.g., conduct store pre‑sites, pre‑site documentation, system staging).
• Complete online surveys with photos and details gathered from store visits.
• Conduct and review pre‑implementation documentation to ensure accuracy during installs.
• Conduct full‑scope innovation/systems demonstrations.
• Conduct Train‑the‑Trainer and product information presentations with internal and external customers.
• Monitor and evaluate training program’s effectiveness and provide recommendations for modifications.
• Maintain consistent working knowledge of all SG systems functionalities and enhancements and present potential system opportunities with recommended solutions.
• Serve as high‑tier support to field questions and investigate concerns raised by lottery and retail partners.
• Work with internal teams to ensure the product technology functions as designed.
• Work with other departments in support of site sales and support goals.
• Adapt to a fast‑paced environment, be accountable and responsible for using, maintaining, and securing all assigned tools, test equipment, terminals, subassemblies, parts and supplies.
• Communicate problems with management.
• Identify, troubleshoot, and repair any lottery equipment problems in accordance with the Field Service Protocol.

• 1–3 years of experience in retail and/or sales.
• 1–3 years of lottery experience.
• Demonstrated ability to multi‑task while ensuring accuracy and considering the end‑user.
• Ability to translate information and present that information to others.
• Knowledge of Microsoft Word, Excel, Outlook and web browsers.
• Can‑do attitude combined with strong curiosity and a passion for learning.
• Good communication skills; bilingual a plus.
• Strong organizational skills.

• Must have a valid driver’s license in good standing.
• Ability to travel (by air, vehicle, or other forms of transportation) and to customer locations 80% of the time.
• Must be able to sit, stand, and sit more than 80% of the time; lift 30lbs.
• Ability to compile and analyze statistical information.
• Ability to quickly learn and understand new technologies.

Scientific Games is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.