Assistant Store Manager, Operations Washington DC

Assistant Store Manager, Operations, Full-Time
- Georgetown

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

The Role:

The Assistant Manager of Retail Operations reports to the Store Manager and is responsible for executing operational standards in their Reformation store location. The Assistant Manager of Retail Operations will help standardize processes and execute strategies for project management, budget management, and internal reporting. They will roll-up their sleeves to help drive real, sustainable implementation. The Assistant Manager of Retail Operations Manager is a big picture thinker and a hands-on doer;

is smart, adaptable, collaborative, and comfortable working with all levels in the store and HQ Leadership. This is a great role for a motivated self-starter looking to gain a deep understanding of a vertically integrated fashion business and managing the challenges that come from a quickly growing company. The ideal person is willing to pitch in anywhere there’s an opportunity--big and small--even if it is outside of the normal job responsibilities.

What You'll Do:

• Partners with cross functional teams to ensure execution of applicable policies, procedures, and updates
• Implements, maintains and continuously manages suitable tools and metrics to support project effectiveness while aligning with the growing and scaling needs of Reformation
• Executes and maintains business processes, best practices, and other documentation
• Interfaces regularly with key cross-functional partners to solicit, evaluate and filter feedback to ensure teams’ perspectives and needs are included in decision‑making
• Develops compelling, insightful recommendations through data, analysis and qualitative learning
• Performs ad hoc analysis and business operations reporting
• Supports budget management and reporting for store location
• Identifies and prioritizes the company’s strategic initiatives and serves as change agent
• Partners with Store Manager and Corporate Field Leaders to develop framework for tackling complex business problems, and works to achieve critical business goals

Retail Operations

• Continually improve operational systems, processes and policies – support better management reporting, information flow, and organizational planning
• Maintain Standard Operating Procedures and supervise all finished goods inventory moves and transfers including allocations/receiving, inventory adjustments, RTVs, damages/defects.
• Run variance reports, audits, and support annual physical inventories
• Oversee regular inventory counts; monitor and assist with monthly cycle counts and inventory reconciliations in stores
• Help teams meet shrink goals by executing Loss Prevention standards, and conducting Loss Prevention awareness training.

People Management/ Training

• Maintain a Retail Operations training guide
• Provide digital and on‑site training as needed to maintain efficient and knowledgeable operations competencies in store

Reporting / Communication

• Effectively present information and respond to questions from retail, DC, and corporate teams
• Complete weekly and monthly inventory reporting
• Track operational metric performance on a weekly basis to ensure SLA compliance

What You’ll Bring:

• 2-3 years experience in retail operations and retail management
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced and ever-changing environment
• Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results, and identifying opportunities for improvement
• Motivated to get results, and maintain the most accurate inventory possible.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Strong working knowledge of excel and google
• The skills to collaborate with cross‑functional partners in the pursuit of shared business outcomes
• High attention to detail, a proactive sense of…