Inside Sales

Parts Sales / Account Manager Overview

The Parts Specialist supports customers and internal teams by processing sales orders, identifying correct parts for concrete equipment, and ensuring accurate, timely data entry. This role blends customer service, technical understanding, and strong organizational skills while upholding our culture of Respect, Responsibility, Teamwork, and Doing What’s Right.

• Assist customers and technicians with identifying parts for concrete pumps, mixers, batch plants, and related equipment
• Provide pricing, availability, and quotes while supporting the sales team in closing orders
• Accurately enter sales orders, purchase orders, and returns into the ERP system
• Verify part numbers, quantities, and pricing to ensure error‑free order processing
• Communicate order status, backorders, and lead times to customers and internal teams
• Coordinate with vendors to source parts and maintain competitive pricing
• Support inventory checks and basic parts organization as needed

• Experience in parts sales, equipment support, or order processing
• Familiarity with concrete equipment or heavy machinery preferred
• Strong data‑entry accuracy and comfort with ERP or inventory systems
• Excellent communication and customer service skills
• Ability to read parts diagrams or equipment manuals

We succeed by living our values every day:

• Respect – We treat customers, coworkers, and partners with professionalism
• Responsibility – We own our work and follow through
• Team Player – We collaborate and support each other
• Do What’s Right – We act with integrity, even when no one is watching

Thomas Concrete Machinery is a family owned and operated concrete equipment dealer that has been proudly providing comprehensive equipment, parts, and services to customers throughout the state of Florida since 1983. With locations currently located in Miami, Tampa, and Orlando and the goal to expand to other locations in the future, Thomas Concrete Machinery provides the concrete industry with the best available resources and equipment available in the market.

Ever since we first opened our doors in 1983, we have followed the same core values of integrity, professionalism, quality, fairness, and complete solutions that our customers can still rely on today.