Inside Sales

Position Overview

Inside Sales Associate responsible for developing new leads, revisiting lost customer relationships, communicating with customers, understanding their needs, and ensuring a smooth sales process. Drives business growth by building relationships with new and existing customers in the Pool/Landscape industry. Involves proactive sales initiatives, outbound calls, efficient order processing, and maintaining excellent customer service and ethical conduct.

• Identify and qualify new business leads and opportunities.
• Foster good relationships with internal and external customers to maximize sales opportunities.
• Support outside sales team with customer accounts and order processing.
• Prepare product demonstrations, presentations and proposals for potential clients.
• Track and report sales performance using CRM.
• Drive sales growth with proactive outbound calls, managing at least 15 customers daily via CRM tools.
• Collaborate with Credit and Lead Generation teams to maintain accounts, expedite order cycles, and identify new opportunities.
• Maintain meticulous records of sales interactions, quotes, and transactions.
• Stay informed about product innovations, market trends, and competitor activities to foster continuous improvement.
• Work directly with the Sales Enablement Team to drive revenue and adopt digital resources for efficiency.
• Ensure compliance with company policies and ethical conduct.
• Assist with occasional trade shows and industry events to support sales and customer relationships.

Reports directly to the Branch Manager; no direct reports. Requires minimal travel, limited to occasional attendance at trade shows, industry association events, and company-sponsored events.

Prolonged desk work with computer use, requiring repetitive hand movements and fine motor skills. Ability to lift up to 15 pounds occasionally. Work performed in a dynamic, fast‑paced environment with tight deadlines and proactive communication via phone and digital channels. Reasonable accommodations are available in compliance with ADA guidelines.

• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and relationship-management software, plus internet navigation.
• Problem‑solving abilities.
• Customer‑service oriented with a focus on relationship building.
• Detail-oriented with strong organizational and time‑management capabilities.
• Entrepreneurial spirit, self‑motivation, and enthusiasm for the business.
• Team player capable of working cohesively within a team environment.

• Experience in an inside sales or similar role.
• Experience in B2B sales and knowledge of Pool/Landscape industry products.
• Proficiency with CRM systems for sales tracking and customer communication.
• Bilingual in English and Spanish preferred.
• Ability to manage priorities, maintain accurate records, and perform data-driven analyses.
• Experience representing the organization at trade shows and industry events.
• Commitment to professional growth and industry trend awareness.
• Advanced knowledge of Microsoft Office Suite.

• High school diploma required.
• Bachelor’s degree in Marketing, Business Administration, or related field preferred.
• Demonstrated experience assisting customers with purchasing needs via in‑person or telephone interactions.
• Proven interest in generating new sales opportunities through proactive calls to potential customers.
• Authorized to work in the United States without sponsorship.
• Valid driver’s license with satisfactory driving record and reliable transportation.
• Successful completion of a background check and drug screening.

Competitive weekly or bi‑weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision benefits, flexible spending accounts, company-paid life and short-term disability insurance, and additional long-term disability and life insurance options. All benefits are subject to eligibility and applicable terms and conditions.

Heritage Pool Supply – Greer, South Carolina 29650 (2000 River Road, Greer, SC).

As an Equal Employment Opportunity employer, SRS Distribution Inc. and its subsidiaries provide job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, veteran status, marital status, or genetic information, in accordance with applicable federal, state, and local EEO laws.