Dispatch Customer Service Representative

Job Description

Rogers Group is currently seeking a Dispatch/Customer Service Representative I to work on site at our Carolina SMA, located in Greer, SC.

Note:

this is NOT a remote position. This position reports to the trucking supervisor on site. The successful candidate will have a strong work ethic, intuitive problem-solving skills and the drive to meet the organization’s needs.

• Wages start at $21.00, starting wage based on verifiable experience.
• Overtime may be available

• Provide friendly, professional, and thorough customer service
• Dispatch products and material for delivery
• Enter requisitions for purchase orders
• Process incoming invoices from vendors
• Promote team atmosphere at location and across the division
• Assist in processing paperwork for systems such as accounts payable, payroll, etc.
• Assist staff with customer service responsibilities
• May be called upon at the discretion of Managers to perform other duties

• High school diploma required
• Prior experience with accounts payable, general accounting, and billing related tasks – preferred
• Proficiency with Microsoft Office applications
• Excellent verbal and written communication skills are essential for interacting clearly and concisely with drivers, customers, and other key players involved in the process.
• Detail oriented with a high degree of accuracy with the ability to multi-task. Handling necessary documentation and maintaining accurate records, including deliveries and driver information, while ensuring compliance with transportation regulations and safety standards.
• Accuracy in record-keeping, route planning, and proficiency in Excel is a must.
• A good understanding of trucking industry operations, regulations (including Hours of Service regulations and Department of Transportation regulations), and best practices are important.
• Familiarity with transportation management software, GPS tracking systems, load scheduling, and other relevant technologies is advantageous.
• The ability to manage multiple trucks, schedules, and priorities in a fast-paced environment is crucial.

As a Rogers Group employee, you will have access to our competitive company perks, including:

• Medical, Dental, Vision Insurance plus Health Savings Account with annual company contribution.
• Company provided Group Life and Accidental Death & Dismemberment insurance.
• Retirement 401(k) with company contribution and match at one year of service.
• Company provided Short and Long-Term Disability.
• Paid Holidays include Christmas shutdown between Christmas and New Years Day.
• Paid vacation is available after 180-day probationary period and accrued based on years of service.
• Annual performance-based merit increases.

It is the policy of Rogers Group, Inc. to recruit, hire, and promote individuals based on demonstrated merit and qualifications. We are committed to providing a work environment that is free from discrimination, harassment, and retaliation as protected by applicable federal, state, or local laws.

All applications are accepted online at

Rogers Group, Inc., headquartered in Nashville, is a privately held aggregates and asphalt highway construction company operating in 12 states with over 3,500 employees. RGI, established in 1908, has the distinction of being recognized as the largest privately held aggregate producer in the United States.

• Locations 1880 South Highway 14, Greer, SC, 29650, US