Student Finance Representative

Overview

Student Finance Representative
St. George’s University invites applicants for the position of Student Finance Representative
.

Special note to applicants: Review of applicants will be ongoing until a suitable candidate is identified.

The Student Finance Representative is responsible for assisting with the collection process which includes contacting students by emails, letters and phone, daily processing of the cash receipt bank statements when needed, monitoring the direct deposit email box when needed, monitoring the billing email box daily, along with daily customer service and troubleshooting with students and other departments within the organization. The Student Finance Representative will also assist the Bursar in daily functions, as well as being a part of projects to be implemented in the Student Finance area.

• Download, print and process bank statements daily.
• Enter cash receipts daily which include checks, ATM deposits, commercial deposits and bank wires.
• Processing student accounts for collection, which includes calling, emailing and sending letters to students with outstanding balances.
• Daily monitoring of the billing email box for assisting with any issues that arise.
• Daily customer service on the phone and through emails with the students.
• Troubleshooting issues with students, as well as internally with staff members in the other departments.
• Responsible for training new hires on cash receipting and collection letter processing.
• Back-up for billing and refunds when the Assistant Bursar is unavailable.
• Assisting Bursar with projects to be implemented in the Student Finance area. This includes (from beginning to end of project) participating in meetings, trainings and implementation process.
• Assist with processing of promissory notes for In-School Student Loans.

• Dynamic individual with strong interpersonal, problems-solving and written and oral communication skills needed.
• Experience with Banner or similar student information system software preferred.
• Ability to prioritize and handle multiple assignments concurrently; proven ability to operate successfully in a demanding environment; demonstrable track record of high performance.
• Detail-oriented and able to work in a meticulous, thorough, and detailed manner.
• Must possess the ability to assume non-routine tasks and to take initiative where appropriate.
• Must possess a strong follow-through on all projects with the ability to bring projects to timely completion.

• Bachelor's degree and 3 years of account receivable experience preferred. An equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved may be considered.
• Focus on financial reporting required.

• This job is performed at a work station in a positive, creative and collaborative environment that may sometimes become quite noisy.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets.
• This is a largely sedentary role.

• A typical work week is 37.5 hours Monday through Friday between 9am – 5pm.
• Ability to work evening hours and Saturdays.

• Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.
• A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.
• Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.
• Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.
• Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.

St. George's University is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, veteran status or status as a victim of domestic violence, except where there is a bona fide occupational qualification.

This policy protects applicants and employees from discrimination in the hiring process.