Analyst, Quality Assurance

The Analyst, Quality Assurance (QA) is a member of the Information Technology (IT) team and is responsible for executing functional system testing for software components to ensure that enterprise systems and programs perform as per the designed specifications and business requirements. The tester works collaboratively across the department and alongside cross-functional teams and business stakeholders.

• Create test case templates to facilitate the mapping of manual test cases to automation test cases
• Develop test scripts and load models for performance testing based on system requirements, processes, and user stories
• Execute software testing for new and existing enterprise systems, utilizing a variety of technologies, including responsive design systems, mobile devices, web services, and ETL jobs
• Provide feedback and recommendations to the project lead in support of determining requirements for testing needs within a system or platform feature
• Execute End-to-End Test Automation and Tools Strategies/Roadmaps, including performance and load testing (as needed)
• Document performance testing results accurately (as needed)
• Execute software test plans, test cases, and scripts and scenarios in accordance with current procedures and methodologies to accurately describe test scope and test schedules
• Document defects identified and review risk analysis points with leadership
• Participate in System Development Life Cycle (SDLC) process improvement initiatives to provide gap analysis and recommendations for the resolution of issues
• Support in conducting compatibility tests with vendor-provided programs
• Support in monitoring program performance after implementation to prevent recurrence of program operating problems and ensure efficiency of operation
• Perform other duties as assigned.

• Demonstrated experience working in an Agile software development methodology
• Demonstrated experience with: API Testing, Integration Testing, Regression Testing, Quality Assurance Services
• Ability to quickly learn new concepts and software in a fast-paced environment
• Excellent communication skills. Ability to present complex information in a clear and concise manner
• Strong verbal and written communication skills with the ability to articulate complex concepts to both technical and non-technical audiences
• Ability to work on multiple projects simultaneously and adjust priorities based on institutional need
• Desire for continual professional growth and self-motivation to achieve goals

• BA/BS in Computer Science, Information Systems, Mathematics, Engineering, or similar technical degree or equivalent experience
• Minimum of three (3) plus years of experience in functional system testing, including planning, assessments, script development & maintenance, preferably in a cloud environment
• Minimum of three (3) plus years of experience with testing large-scale systems
• Working knowledge of testing integrated CRM and ERP systems. Salesforce and/or Ellucian Banner is strongly preferred.

• A typical work week is Monday through Friday, 9am to 5 pm
• Flexible hours required to implement strategy, enterprise initiatives, and execute deliverables
• Must be flexible in coming in early, working late, or during non-work hours as needed

• Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.
• A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.
• Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.
• Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.
• Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.

University Support Services LLC (USS) is an affiliate of St. George's University (SGU), a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies. Our purpose is to support SGU to deliver best in class education…