Manager In Training; Part-Time

Job Title

Manager in Training

Operations

$10.35 - $10.35

The Manager in Training is responsible for assisting the Store Manager regarding overall operations and administrative duties. The role requires knowledge of each product area or department in the store, assists in determining methods and approaches necessary to accomplish the store’s goals and initiatives, and upholds policies, procedures, and standards listed in the visual manual. The Manager in Training must fully promote each sale and/or promotion, serve as an ambassador of Hibbett I City Gear, create a unique customer experience, and help acquire and retain long‑time customers.

The role is passionate about providing outstanding customer service, promoting merchandise, and assumes supervisory control in the Store Manager’s absence while being trained in the Store Manager’s responsibilities.

• Assist the Store Manager in controlling the assets of Hibbett I City Gear
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility for the entire store in the absence of the Store Manager.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Stay aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keep the Store Manager informed about inventory movement and customer trends.
• Assure quality customer service is maintained.
• Perform general administrative duties as needed and be trained in the Store Manager’s responsibilities.
• Produce and provide extraordinary customer service as highlighted in the customer service manual, including helping customers as they enter the store and assisting multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and appropriate officials of potential fraud risk.

Supervises employees in the absence of the Store Manager, carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing and training employees, planning, assigning, and directing work, and resolving problems.

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast‑paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Self‑starter with initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Team‑player, passionate about outstanding customer service and selling merchandise.