Front Desk – Family Shelter; Night

Position: Front Desk – Family Shelter (Night)
Location Portland, OR Compensation $21 - $23 per hour (USD)

Job Title:

Front Desk – Family Shelter

Reports To:

Program Supervisor – Family Shelter

Location:

Gresham, Oregon Full-Time | 40 hours/week | Pay Range: $21/hr-23/hr (DOE) | Benefits Included

Shifts:

Saturday-Wednesday 10pm-8am (4x10s) or Thursday-Sunday - 10pm-8am (4x10s)
** About Just Compassion
** Just Compassion of East Washington County is a community-centered nonprofit dedicated to addressing the needs of unhoused individuals by building relationships and working toward long-term housing stability. We operate with a low-barrier, housing-first approach, ensuring equitable access to services for all individuals.
** Position Summary
** The Front Desk team serves as the first point of contact for participants, visitors, and community partners at Just Compassion’s 50-unit family shelter in Gresham, OR. This position is responsible for maintaining a welcoming, safe, and trauma-informed reception area while performing administrative and data entry tasks to support overall shelter operations.

The Front Desk team balances hospitality and administrative responsibilities, ensuring that all participants receive professional, compassionate service and that essential data (including entries into HMIS and internal systems) are completed accurately and timely.
** Essential Duties and Responsibilities
** Reception and Guest Services
* Greet and assist all visitors, participants, and partners in a professional, trauma-informed, and welcoming manner.
* Answer and route phone calls, emails, and in-person inquiries to appropriate staff.
* Monitor entry and exit activity to maintain building security and ensure only authorized individuals access the facility.
* Maintain sign-in logs for participants, guests, and service providers.
* Provide information on shelter policies, services, and available resources in a clear and supportive manner.
* Respond calmly and professionally to participant concerns or behavioral escalations, notifying supervisory staff as appropriate.

Administrative and Data Entry
* Input and maintain participant data, service records, and bed utilization details in HMIS and other tracking systems.
* Ensure daily data accuracy, including intakes, exits, and service transactions.
* Maintain paper and electronic files consistent with HIPAA and organizational confidentiality standards.
* Prepare basic reports, logs, and data summaries for program staff and funders as assigned.
* Support administrative duties including filing, copying, and tracking of supplies or work orders.
* Assist with internal communications, schedule coordination, and document management.

Facility and Safety Support
* Serve as a communication hub during incidents or emergencies by relaying information to staff and external responders.
* Monitor the lobby and entryway to promote safety and order.
* Maintain the cleanliness and organization of the front desk, lobby, and public spaces.
* Support compliance with fire safety, emergency, and visitor protocols.
* Document incidents, maintenance concerns, or facility needs promptly.

Collaboration and Team Support
* Work closely with the Program Supervisor, Safety Coordinators, and Case Management team to ensure seamless operations.
* Support the coordination of family intakes and check-ins, assisting with documentation and orientation for new participants.
* Communicate regularly with staff across shifts to ensure continuity of information.
* Assist with scheduling, volunteer coordination, and special projects as assigned.
* Participate in ongoing training on trauma-informed care, cultural responsiveness, and data management systems.
** Qualifications
*
* Required:

* High school diploma or equivalent.
* 1+ years of experience in administrative support, customer service, or front desk operations.
* Strong computer skills, including experience with Microsoft Office, Google Workspace, or similar platforms.
* Excellent communication and interpersonal skills with the ability to work effectively across diverse populations.
* Strong organizational skills and attention to detail in data entry and record keeping.
* Ability to remain calm and professional in fast-paced or…