PT Front Desk Receptionist Career Planning & Counseling Center

Job Summary

Serves as a lead front‑desk receptionist for the Career Planning & Counseling Center (CPCC), a high‑traffic, student‑facing center that includes counseling, career services, student employment, and community standards & care. Acts as the first point of contact for students, visitors, employers, and college staff/faculty entering or contacting the Center, including individuals who may arrive in distress or in crisis. Provides initial triage, reception, scheduling, referral, and administrative support for Center services, while maintaining a welcoming, calm, trauma‑informed, and professional front desk presence.

Works closely with CPCC faculty, staff, and student employees.

• Open and close the Center; maintain a clean, welcoming, and functional environment; monitor shared spaces and equipment; coordinate supply needs; submit and follow up on work orders or facilities‑related concerns.
• Provide in‑person front desk reception to students, employees, employers, and community members seeking services across counseling, career services, student employment, and community standards & care; perform intake and triage support; coordinate with counselors and staff through internal communication tools to support same‑day student needs, staff availability, warm handoffs, and timely response to students in distress.
• Respond to students and visitors who may present in distress, crisis, or conflict using trauma‑informed, student‑centered, and de‑escalation practices.
• Schedule and coordinate appointments, including counselor appointments and community standards & care meetings or hearings, along with other Center appointments, events, and services.
• Provide general administrative and operational support across all Center functions, including assistance to the student employment and career development teams; maintain working knowledge of services, programming, and tools to respond to inquiries and make referrals.
• Provide administrative and operational support to the dean and Center staff, including correspondence, scheduling support, research, data entry, compiling and analyzing Center data, and preparing reports related to service usage, client demographics, and continuous improvement.

• Perform all other related duties as assigned.

• High school diploma/GED and completion of at least six (6) college‑level credits from an accredited postsecondary institution.
• Basic skills in Microsoft Outlook, Word, Excel, and Teams.
• One (1) year of experience providing receptionist, customer service, intake, or administrative support in a high‑contact office or service environment.
• Experience or training in de‑escalation, trauma‑informed communication, crisis response, or related customer/student support practices.

Equivalent combinations of education and experience may be considered.

• Associate’s degree in social service, counseling, psychology, education, business administration, or related field.
• Bilingual skills with fluency in English and Spanish, Slavic languages, Vietnamese, or other language that meets community needs.
• Experience working in a counseling center, behavioral health setting, student services environment, or other high‑contact helping setting.
• Experience scheduling appointments in electronic calendar or case management systems, including Outlook, Titanium Schedule, or similar platforms.
• Experience supporting student conduct, care, case management, or related student support processes.
• Familiarity with student employment, career services, or platforms such as Handshake.

• Manage multiple competing priorities with professionalism, sound judgment, and attention to detail.
• Communicate ideas clearly and concisely; organize and explain information in relatable terms; adjust explanations to the audience; listen and seek clarification when necessary; respond informatively to questions; reflect the intention of the CPCC and College policies.
• Demonstrate understanding and sensitivity to the diverse academic, socio‑economic, ethnic, cultural, disability, religious background, and sexual orientation of community…