Veterinary Receptionist; Care Coordinator - Columbia Equine Hospital

Pet Vet Care Centers' Columbia Equine Hospital is seeking a Veterinary Receptionist (Care Coordinator) to join their team.

The Care Coordinator contributes to a high‑performing organization by performing administrative and customer service tasks, supporting the hospital.

• Provides excellent customer service in‑person, over the phone, and during high‑stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.

• Applicants must be 18 years of age or older to be considered for this position.
• Must possess knowledge and critical thinking skills to determine equine emergencies versus standard appointment requests, and the ability to relay pertinent details and information to DVMs accurately and efficiently.
• At least 2 years of experience working in an administrative or clerical capacity.
• Ability to multi‑task effectively, prioritize work appropriately, and maintain excellent customer service and communication skills in a fast‑paced environment.
• Strong attention to detail and organization skills.
• Strong written and verbal communication skills.
• Computer skills: competency with Microsoft Office suite.
• Dependability; full‑time presence at work is essential for every shift.
• Flexibility.
• Team player.

• Experience with and knowledge of horses.
• Experience with veterinary PIMS systems.
• Experience working in an administrative capacity in the veterinary industry.

Full‑time 38–40 hours per week; 4 days per week Tuesdays through Fridays, 7:30 am to 5:30 pm with a 30‑minute lunch. Overtime as needed.

• Medical, dental, and vision insurance.
• Paid Parental Leave (birth, adoption, foster).
• 401(k) with discretionary contribution.
• Team Member Pet Discounts.
• Emotional wellbeing support—including Calm app access and 24/7 EAP.
• CE stipends and career development resources.
• Grant Circle—a relief fund for team members facing personal hardship.
• Local hospital culture backed by national resources.

Pay Range: $18—$21 USD

Pet Vet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

Pet Vet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.