Client Success Manager - Law Firms; Northeast

Overview

Client Success Manager - Law Firms (Northeast) at Proof

Type:
Full Time

Start Date:

Immediate

Expiry Date: 16 Mar, 26

Experience:

5 year(s) or above

Remote Job:
Yes

Telecommute:
Yes

Sponsor Visa:
No

Posting Date: 16 Dec, 25

Location:

East Coast region. Candidates must reside in one of the following locations:
Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Virginia, Washington DC.

Salary range: $80,000 - $100,000 based on experience and location. Eligible for bonus structure and additional compensation based on performance.

Benefits:
Medical, dental, vision, disability insurance, and 401k available. Phone and Internet monthly stipend. Flexible time off (paid planned and sick time, and paid holidays). Necessary equipment provided. E-Verify participation.

• Conduct in-depth needs analysis with law firm clients to understand their specific challenges and objectives.
• Develop customized solutions and workflows that address the unique needs of each client.
• Collaborate with internal teams to ensure seamless client onboarding, lead training sessions, and support successful implementation of customized solutions.
• Serve as the primary point of contact for clients, providing ongoing support and guidance throughout the engagement.
• Monitor client usage and engagement, identifying opportunities for upselling and cross-selling by partnering with POD teammates to identify and drive revenue growth.
• Work closely with your pod (AE and SDR) to ensure alignment on client priorities and account strategies.
• Act as a liaison between clients and product/engineering teams to provide feedback and drive product improvements.
• Build and maintain strong relationships with clients, establishing yourself as a trusted advisor and advocate for their needs.
• Track and report on client success metrics, including customer satisfaction, retention, and revenue growth.
• Develop strategic account plans to drive long-term client success and identify growth opportunities.
• Handle client escalations and concerns, negotiating timelines, scope, and expectations as needed.

• 5+ years of experience in customer success, account management, or a related client-facing role.
• Strong communication skills, including the ability to engage effectively with C-suite executives.
• Proven ability to develop customized solutions and workflows for enterprise clients.
• Excellent interpersonal and relationship-building skills.
• Strong analytical and problem-solving abilities, with the capacity to quickly resolve client issues.
• Ability to work independently and collaboratively with internal teams.
• Experience with CRM, support, and project management tools, such as Hub Spot and Intercom.
• Legal experience is a plus, but not required.

About the Role:

We are Proof, a high-growth startup in the legal tech industry. We offer a best-in-class legal services platform used by thousands of law firms and property management companies. We are building a team to help us scale rapidly and welcome individuals from all backgrounds who are eager to help build a future where legal services are accessible, affordable, and efficient.

Notes:
This description reflects responsibilities and requirements for the role and is subject to change. E-Verify participation is required.