Temporary Customer Service Professional

Job Opportunity

Temporary remote opportunity available to candidates in WA, , OR, and UT. This position may become a full‑time position, but no guarantee of full‑time employment. Starting pay $19.00 - $22.25/hour depending on experience and location. This is a non‑benefited role.

• June 15, 2026
• June 22, 2026
• June 29, 2026

Every day, Cambia’s dedicated team of Customer Service Professionals (CSPs) work to make health care easier and lives better. As the face of Cambia, CSPs serve as listeners, problem‑solvers, investigators, and advocates, connecting directly with providers or subscribers to our Regence, Asuris, and Bridgespan health insurance plans. You’ll answer incoming calls on recorded lines and provide guidance on benefits, claims, and eligibility.

You’ll advocate for members, track down answers to tricky questions, and seek help when needed.

• High school diploma or equivalent
• 6 months of customer service call‑center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office, or similar industry with extensive customer contact; or an equivalent combination of education and experience
• Proficient PC skills and ability to navigate multiple applications while on calls
• Ability to apply mathematical concepts and calculations

• Excellent multitasking skills under pressure
• Resilience, patience, and a positive attitude in the face of challenges
• Clear, concise, and empathetic demeanor while responding to inquiries and requests
• Proactive problem‑solving skills and a knack for asking insightful questions to clarify callers’ needs
• Sound decision‑making and flexibility in a fast‑paced environment
• Willingness to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities
• Comfortable collaborating with a team and working independently
• Ability to handle sensitive and confidential information with discretion
• Preferred: knowledge of medical terminology and coding
• Preferred: experience with AI tools and technologies to enhance productivity and decision‑making in professional settings

• Serve as callers’ guide and advocate, tackling tricky issues and answering questions about benefits, claims, and eligibility
• Research to find answers when information is missing
• Provide accurate, compliant information with a positive and professional approach
• Tailor communications to meet each caller’s unique needs
• Identify and address potentially difficult issues before they arise
• Prioritize caller satisfaction while representing Cambia’s mission and values
• Seek opportunities to collaborate and improve skills through feedback and learning

• May be required to work overtime
• May be required to work outside normal hours
• Required to have a high‑speed internet connection
• Private, distraction‑free workspace

We are an Equal Opportunity Employer dedicated to a drug‑free and tobacco‑free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by law. A background check is required. If you need accommodation for any part of the application process because of a medical condition or disability, please email C