Customer Service Rep - Collections

Position: Customer Service Rep 2 - Collections
## Customer Service Rep 2 - Collections Apply locations:
Gresham, ORtime type:
Full time posted on:
Posted Yesterday time left to apply:
End Date:
June 26, 2026 (15 days left to apply) job requisition :
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.##
** Job Description
** Provides high quality customer service by responding to telephone inquiries, requests and problems. Researches, analyzes, and provides solutions that meet the customer’s needs. The major accountabilities of this position may include: resolving customer inquiries and problems on first contact; providing customers with account information; resolving or referring billing disputes; correcting payment errors; revising fee and finance charges as appropriate; account maintenance;

taking card, check or other orders; acting on lost or stolen cards/checks; and researching customer problems that could not be resolved during the initial contact.
*** This position is a hybrid role that requires weekly onsite attendance (minimum of 3 days per week) at our Gresham, OR office: 17650 NE Sandy Blvd., Gresham, OR 97230
****
* Schedule:

Monday - Friday, 8:00 AM - 5:00 PM PST (onsite Tuesday - Thursday)
**** Basic Qualifications**  - High school diploma or equivalent  - Two to four years of relevant experience
** Preferred Skills/Experience**  - Good knowledge of concepts, practices, policies and procedures of banking products and services  - Effective telephone and interpersonal skills  - Strong problem-solving and negotiation skills  - Ability to handle difficult customer calls  - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications  - Ability to identify and resolve/escalate problems  - Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
** Location expectations
** This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
** Benefits:
** Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
* Healthcare (medical, dental, vision)
* Basic term and optional term life insurance
* Short-term and long-term disability
* Pregnancy disability and parental leave
* 401(k) and employer-funded retirement plan
* Paid vacation (from two to five weeks depending on salary grade and tenure)
* Up to 11 paid holiday opportunities
* Adoption assistance
* Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
** E-Verify
** U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the…