Standby Operations Associate - Operations

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

The GTSS Standby Middle Office team supports Standby Letters of Credit (SBLC) by managing fee processing, invoicing, reconciliations, and customer requests across the life cycle of each transaction. This role plays a critical part in ensuring financial accuracy, strong client service, and compliance with banking policies and procedures.

We’re seeking detail‑oriented professionals who enjoy working with numbers, investigating discrepancies, collaborating across teams, and continuously improving processes. Prior standby LC experience is a plus.

• Process fees and payments related to Standby Letters of Credit.
• Manage collections and Accounts Receivable (AR) activities, invoice distribution, follow‑up, and refunds.
• Review and validate periodic commissions, rates, and fee calculations within internal systems.
• Process correspondent bank fees and assist with the collection of fees subject to tax.
• Respond to internal and external customer inquiries, partnering closely with Relationship Managers (RMs) – primarily via email, with phone support as needed.
• Review transaction data and documentation to ensure completeness, accuracy, and compliance with policies, procedures, and service level standards.
• Investigate discrepancies, research issues, and collaborate with internal partners (e.g., configuration, system updates and enhancements, and other accounting partners) to resolve setup or processing issues.
• Ensure appropriate documentation, controls, and capacity are in place to complete daily work accurately and on time.
• Own and perform more complex reconciliations, including:
  • DDA + GL Exception report
  • Miscellaneous AR reports
  • Accrual report
• Provide deeper accounting oversight and ongoing management of reconciliation reports.
• Support the team through system enhancements, legacy item clean‑up, and conversion‑related activities.

• High school diploma or equivalent
• Five or more years of relevant work experience

• Strong attention to detail and commitment to accuracy.
• Problem‑solving and investigative mindset; ability to research issues and think outside the box.
• Solid accounting aptitude or comfort working with financial data, fees, rates, and reconciliations.
• Ability to manage multiple priorities and meet deadlines in a fast‑paced, team‑based environment.
• Clear, professional written and verbal communication skills.
• Willingness to learn new systems, products, and processes.
• Experience with Standby Letters of Credit, trade finance, or global banking operations (preferred, not required).
• Background in banking, mortgage operations, or financial services.
• Experience with reconciliations, AR, accruals, or exception reporting.
• Comfort working in email‑heavy roles with internal and occasional external client interaction.

• Monday - Friday 8:00am - 5:00pm CST
• Hybrid 3+ days in office at either Gresham or Saint Paul

• Work is completed accurately and on time with strong attention to detail.
• Actively participates in the team dynamic—collaborating, asking questions, and supporting peers.
• Communicates proactively and raises issues early.
• Brings ideas and suggestions to improve processes and workflows.
• Demonstrates accountability, curiosity, and a continuous‑improvement mindset.

This role requires working from a U.S. Bank location three (3) or more days per week.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits…