Member Advocate - Gresham Branch

Overview

Member Advocate at the Gresham Branch. Full-time, regular, non-exempt position based in Gresham, OR.

• Work with members in-person to provide consultation and sales assistance, helping new and existing members open accounts, apply for loans, and learn about other lines of business.
• Perform monetary and non-monetary transactions with attention to fraud prevention, service excellence, and accuracy.
• Develop knowledge of credit union products and services and of the internal computer systems used to manage member accounts.
• Collaborate with other staff to research and resolve questions or concerns.
• Exceed sales and service goals with a member-focused approach.

• High School diploma or equivalent.
• Minimum of one year of experience in a fast-paced customer service role that includes in-person or telephone assistance.
• Strong communication and interpersonal skills; ability to use technology to accomplish work.
• Experience in a credit union or bank with cross-selling experience is helpful.
• Ability to be certified through NMLS and as a Notary Public in Oregon/Washington.
• Cash handling experience preferred.

• Medical, Dental, Vision
• Flexible Spending Accounts and HSA
• Paid Time Off (PTO) accrual during the first twelve months
• 12 paid holidays per year
• 401(k) Retirement Savings
• Annual incentives (eligibility dependent)
• Employee Assistance Plan
• Tuition Reimbursement
• Student loan debt repayment

We are a people-focused organization that emphasizes culture. Unitus is local, successful, and committed to continuous improvement and growth.

Unitus Community Credit Union is an equal opportunity employer. We are committed to diversity, equity and inclusion. All qualified individuals are encouraged to apply and will be given full consideration for employment regardless of race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability or any other classification protected by applicable federal, state or local law. Applicants may request reasonable accommodation to participate in the application process.