Commercial Banking Client Representative

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

Portland, OR | Cincinnati, OH | Brookfield, WI

At U.S. Bank, we're committed to helping our clients and communities thrive. As a Commercial Banking Client Representative, you'll serve as a trusted resource for commercial, corporate, and small business clients utilizing treasury management products and services.

In this role, you will be the primary point of contact for clients seeking assistance with treasury-related products, technical issues, and servicing requests. You will investigate and resolve client concerns, partner with internal teams to provide solutions, and deliver a high-quality customer experience while managing multiple priorities in a fast-paced environment.

Successful candidates bring strong customer service skills, technical aptitude, problem-solving abilities, and a desire to learn complex banking products. This position offers the opportunity to develop expertise in treasury management services while supporting some of U.S. Bank's most valued commercial clients.

• Serve as a primary service contact for commercial, corporate, and business banking clients.
• Provide support for treasury management products and services.
• Research and resolve client issues while ensuring a positive and professional experience.
• Troubleshoot technical challenges, including online banking, file transmission, and product-related issues.
• Collaborate with internal partners to resolve complex servicing requests.
• Manage multiple client inquiries while maintaining accuracy and attention to detail.
• Learn and apply knowledge of treasury products, processes, and servicing procedures.
• Build strong relationships with clients through proactive communication and effective problem resolution.

• Customer service, call center, banking operations, treasury support, or commercial banking experience.
• Strong verbal and written communication skills.
• Demonstrated ability to solve problems independently and think critically.
• Technical aptitude and comfort learning new systems and applications.
• Ability to multitask and manage competing priorities.
  
  Positive attitude and commitment to delivering an exceptional client experience.

• Operating hours for the team are 7:00 AM to 7:00 PM Central Time
  .
• New hires should be flexible to work assigned schedules within those operating hours.
• Initial training is conducted onsite to support knowledge development and team integration.

This role requires working from one of the listed U.S. Bank locations three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy…