Resident Assistant ON CALL

Resident Assistant On Call

RAC Club Hope - Gresham, OR 97080

Position Type On Call Category Peer (PWS, CRM, PSS, etc)

Job Summary

This part-time, on call Resident Assistant is community-facing and serves individuals across diverse identities, genders and cultural backgrounds that are accessing low-barrier recovery supports and transitional housing. The Resident Assistant provides building coverage and participant support by greeting and directing residents, monitoring activities, completing regular building inspections, and documenting interactions and incidents. The role also assists with conflict resolution, crisis response, medication access, partner meetings, and regular documentation while upholding BTC policies, professional boundaries, and confidentiality standards.

On-Call hours are part-time, up to 25 hours per week and are based on the need of the program and staff availability.

Essential Job Duties and Responsibilities

• Serve a diverse population effectively, providing support and basic resource information to participants, regularly interacting and relationship building.
• Greet and direct participants, clarifying site expectations and access to available resources.
• Document participant interactions and incidents using factual and observation-based documentation and provide information and updates to the team.
• Mediate and de-escalate conflict and respond to crisis situations in accordance with BTC policy and procedure.
• Provide access to medication lockers; report and document medication related activities.
• Facilitate classes and skill groups, as assigned.
• Prepare meals for participants.
• Support external partner and participant meetings, day center activities and after-hour recreation, per calendar of events.
• Prepare meeting space of external partners, as assigned.
• Conduct periodic inspections of all areas in the building to monitor building and participants; periodically monitor camera screen(s) in the office.
• Clean assigned common areas, coordinate household chores and report maintenance issues promptly.
• Complete documentation of services, progress notes, and client interactions in accordance with organizational standards within 24 hours, not to exceed 72 hours.
• Uphold organizational ethics, including professional boundaries, confidentiality, and trauma-informed communication standards.
• Respond to participant crises with a trauma-informed approach, utilizing de-escalation strategies, administering Narcan in overdose situations, and activating emergency and supervisory support in accordance with BTC procedures.
• Administer and document intake and random urinalysis screenings in accordance with program standards.
• Participate in regular supervision, team meetings, and training as assigned.
• Adhere to organizational policies and procedures, confidentiality regulations, and all applicable federal and state behavioral health standards.

Experience, Knowledge,

Skills and Abilities

• State ORCHARDS BCU background check clearance, required
• Food handler's card within 30 days of hire, required
• Demonstrated competency in supporting participants from diverse genders and communities, including understanding how social determinants, systemic inequities, and cultural factors influence engagement, safety needs, and recovery goals
• Prior experience providing participant support in residential, recovery, or behavioral health settings, strongly preferred
• Computer literate; functional ability with Microsoft programs and electronic health record systems, required
• GED/High School Diploma, preferred
• Demonstrated ability to establish and maintain clear professional boundaries while holding participants and staff accountable with compassion and consistency
• Strong communication, trauma-informed engagement, and conflict resolution skills, with the ability to navigate emotionally charged or complex situations
• Experience with crisis prevention, de-escalation, and intervention strategies in behavioral health or related settings
• Ability to remain calm, regulated, and exercise sound judgment in high-stress or crisis situations
• Ability to manage multiple priorities in a fast-paced, dynamic environment while maintaining attention to…