Patient Care Coordinator VT Specialist

Northwest Eye Care Professionals

Vision Therapy Patient Care Coordinator Assistant

Location:

All 3 locations

The Vision Therapy Patient Care Coordinator Assistant provides essential support to the Lead Coordinator, ensuring the seamless operation of clinical and administrative workflows. This collaborative role focuses on assisting the Lead Coordinator with daily operations, patient communications, and office logistics to maintain the high standard of care Northwest Eye Care Professionals is known for. The ideal candidate will thrive in a dedicated supportive capacity, demonstrating professional agility and a commitment to the Lead Coordinator's and the team's success.

This position offers a foundational entry into our clinical operations with opportunities for mentorship and professional growth under the guidance of the Lead Coordinator.

• Serve as the primary point of contact for patients, providing a warm and professional atmosphere in person and over the phone.
• Manage high-volume phone coverage and coordinate complex scheduling for eye exams, medical consultations, and specialized vision therapy sessions.
• Facilitate efficient patient check-in/check-out processes and manage patient communications via the Weave platform.
• Maintain patient records with strict accuracy and confidentiality, adhering to HIPAA regulations and clinic policies.
• Educate patients on clinic services, vision therapy programs, and post-treatment care instructions.
• Proactively manage the clinical waitlist to optimize scheduling opportunities.

• Perform comprehensive insurance verification and provide clear out-of-pocket estimates to patients.
• Assist patients with insurance queries and guide them through the billing process.
• Manage patient accounts accurately, including the collection of estimated patient responsibilities as determined by insurance assessments.
• Support accounts receivable and the collection of outstanding balances.