Manager Guest Services

Find your line d Meadows, where we turn passion into purpose by delivering unforgettable experiences in one of the Pacific Northwest’s most stunning mountain settings. We believe in creating moments that matter — for our guests, for each other, and for the community. Apply today and join a team that fully embodies the mountain lifestyle.

Join the leadership team d Meadows as our Guest Services Manager
, where you’ll help shape exceptional mountain experiences for thousands of guests each season. This dynamic leadership role oversees all aspects of Guest Services operations, including Concierge, Ticketing, Pass Holder Services, Guest Communications, Program Sales, Transportation, Meadows Learning Center support, and Rental Sales coordination.

We’re looking for an experienced hospitality leader who thrives in fast-paced environments, leads with positivity and accountability, and is passionate about delivering memorable guest experiences in a mountain resort setting. As a key operational leader, you’ll guide and develop a large seasonal team, collaborate across departments, and play an essential role in daily resort operations during the winter season.

This position is ideal for someone who combines strong people leadership with operational excellence, problem-solving skills, and a calm, solutions-oriented approach under pressure. From managing peak storm-day operations and guest communications to improving service systems and mentoring supervisors, you’ll have a direct impact on both guest satisfaction and team success.

d Meadows, we value teamwork, adaptability, safety, stewardship, and creating a welcoming environment for every guest and employee. If you’re energized by mountain culture, guest engagement, and leading high-performing teams in an exciting outdoor recreation environment, we’d love to hear from you.

Full-Time, Year-Round Benefitted position

• 3+yearsofprogressiveexperienceinguestservices,hospitality,orfront-of-house operations,withat least 1yearin asupervisoryorleadrole.
• High schooldiplomaorequivalent.
• Demonstratedabilitytolead,coach, andscheduleateamof
  20+seasonalemployeesin a fast-paced, high-volume environment.
• Proven conflict-resolutionskillsandtheabilityto de-escalateguestcomplaintscalmlyandprofessionally,includingissuesrelatedtoweatherclosures,liftholds,ticketing, and lostitems.
• Strong written and verbalcommunicationskills in English.
• Ability toworka flexiblescheduleincludingearlymornings,evenings,weekends,holidays, andpeakstormdaysthroughoutthe
  
  November–Aprilskiseason.
• Abilitytosafelycommutetotheresort on Highway 35 in winterdrivingconditions(chains,traction tires, etc.).
• Mustbeat least 21yearsofage(foralcoholserviceoversightin F&B-adjacentguestareas) andabletopass apre-employment background check.
• Current Oregon Food Handler's Card and OLCC Server Permit

• Associateor bachelor’sdegreeinhospitality,business,recreation management,orarelatedfield.
• Prior experience at askiresort,mountain destination, nationalpark,orotherseasonaloutdoorhospitalityoperation.
• Proficiencywithpoint-of-sale(POS) andticketingsystems(e.g., Siriusware, RTP,orcomparableresortplatforms) andstandardofficesoftware (Microsoft Office, Google Workspace).
• Proficiency with Strapiorothercontentmanagementservices(Site Core, Word Press)
• Workingknowledgeofski/snowboard culture,liftoperationsterminology,lessonandrentalworkflows, andseasonpassprograms(including Indy Pass).
• Experience administering guest feedback platforms (e.g., Medallia, Qualtrics, NPS surveys) and using date to drive service improvements.
• Familiarity with accessibility standards and adaptive recreation programs (e.g. Oregon Adaptive Sports)
• Current First Aid/CPR/AED certification, or willingness to obtain within 60 days.
• Experience managing radio communications and coordinating with Mountain Operations, Ski Patrol, and Parking teams during peak periods and weather events.
• Demonstratedcommitmenttosustainabilityinitiatives and Forest Servicepermitcompliance(Mt. Hood Meadowsoperatesundera USFS Special Use Permit onthe Mt. Hood National Forest).
• Ski or snowboard proficiency sufficient to ride the mountain…