Business Systems Analyst; Environmental Services

The City of Gresham is seeking a collaborative, service-oriented, and technically skilled Business Systems Analyst (BSA) to support the Department of Environmental Services (DES) as part of the City’s Information Technology Department. This person will play a key role in analyzing business needs, improving operational processes, and implementing technology solutions that enhance how staff and the community access and use operational and environmental information.

The BSA reports to the IT Enterprise Applications Manager and serves as a primary resource for business systems support, data integrity, system integrations, and continuous improvement. The position supports the Department of Environmental Services team and collaborates with staff across multiple divisions to ensure that related business applications are effectively integrated with enterprise systems used by DES.

This job posting will be open to the first 100 applicants or through 3/15/26.

As Oregon's fourth-largest city, Gresham is a welcoming community of hard-working people where tradition and heritage meet innovation and opportunity. Gresham is a dynamic and rapidly growing city where families and businesses have a mutual desire and drive to thrive. City of Gresham employees care deeply about the community they serve and go 'one step beyond' to deliver services in collaborative, inventive, practical, and nimble ways.

Our work is challenging, fast-paced and rewarding.

We believe that to deliver the highest level of service to all Gresham community members, it is crucial we employ a diverse workforce, foster an inclusive working environment, and ensure our policies and systems result in equitable outcomes. The City seeks candidates who will support these values by continuously incorporating equity in their daily work and actively contributing to a workplace culture that respects unique viewpoints, life experiences and cultural perspectives.

Come build the future with us.

• Serve as a primary business systems resource and subject matter expert for integrating enterprise business applications and operational systems.
• Analyze business processes, requirements, and data needs to support integration activities between departmental software solutions.
• Develop, maintain, and validate enterprise datasets used by applications and business systems.
• Provide technical assistance and troubleshooting support to departments using business systems.
• Design solutions for accessing, visualizing, and analyzing data originating from multiple business systems.
• Collaborate with internal and external stakeholders to understand operational needs and define requirements for system improvements.
• Facilitate project team meetings and coordinate the planning, analysis, design, and implementation of business systems projects.
• Determine business objectives, document scope, gather detailed requirements, manage changes, and assist with implementing system enhancements.
• Perform Other Duties as Assigned.

• An interest in public works and infrastructure systems, and their importance in meeting community needs.
• The ability to establish and maintain proactive, positive working relationships with internal and external customers, and to collaborate effectively across diverse departments, stakeholder groups, and the team.
• An engaged team member who actively participates in discussions by listening, observing, and contributing relevant insights.
• Strong meeting facilitation skills, including the ability to develop agendas, lead discussions, and provide structure in meetings with vendors, project teams, and internal partners.
• Natural curiosity and analytical ability, with the capacity to independently research solutions, identify root causes, and resolve technical or process-related issues.
• Ability to adapt to changing priorities, manage challenges constructively, and handle multiple concurrent tasks.
• Genuine interest in business systems, and improving organizational processes.
• Ability to communicate clearly and effectively with both technical and non-technical stakeholders.
• Skill in explaining technical concepts in an understandable manner tailored to user needs.
• Proactive approach to learning and adopting new technologies and tools.
• Strong organizational and prioritization skills to manage workload and meet deadlines.
• Professionalism in giving and receiving feedback, collaborating with others, and supporting a positive team culture.
• Ability to exercise discretion and judgment with confidential or sensitive information.
• Capacity to motivate, coordinate, and guide others when leading meetings or assisting users with system processes.

Any combination of education, training, and experience that provides the required knowledge, skills, and abilities will be considered.

• Bachelor's degree in computer science, information systems management, public administration, business administration, data science or analytics or related field.
• Three (3) years of…