ServiceNow CMDB Analyst

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

This position is not eligible for visa sponsorship.

Location expectations:

This role requires working from a U.S. Bank location three (3) or more days per week.

U.S. Bank is seeking a Service Now CMDB Analyst to support CMDB operations and service mapping efforts within a small, high-impact team in IT Asset Management & Data. This role is designed as a build-and-develop opportunity for candidates with foundational Service Now and CMDB experience who are looking to grow their expertise in a hands-on, operational environment.

This position focuses on executing day-to-day CMDB and Service Mapping activities, improving data quality, and supporting ongoing platform enhancements, rather than owning strategy or architecture.

Responsibilities

* Support day-to-day Service Now CMDB operations, including configuration item (CI) updates, data validation, and relationship maintenance

* Assist with Service Mapping activities, including validating service relationships and supporting mapping accuracy

* Perform data quality checks and cleanup activities to improve CMDB accuracy, completeness, and consistency

* Help maintain and improve CI relationships and service dependencies to support incident and change impact analysis

* Support Discovery data validation and ensure accurate CI classification and population

* Partner with engineering, infrastructure, and application teams to help validate CMDB data and resolve discrepancies

* Assist with CMDB governance processes, including following data standards and supporting audit readiness

* Contribute to basic reporting and dashboards to track CMDB health and data quality metrics

* Participate in Agile team workflows (standups, backlog refinement, etc.)

* Support documentation, testing, and UAT activities related to CMDB enhancements and updates

* Continuously learn and build expertise in Service Now, CMDB, and CSDM concepts

Required Qualifications

* 2+ years of experience working with the Service Now platform

* 2+ years of exposure to CMDB or configuration management concepts

* Basic understanding of CSDM (Common Service Data Model)

* Exposure to Service Mapping or dependency mapping concepts

* Experience supporting data quality, data cleanup, or operational support work

* Ability to understand enterprise IT environments (applications, infrastructure, services)

* Strong problem-solving skills and attention to detail

* Good communication skills and ability to collaborate with cross-functional teams

Preferred Qualifications

* Experience with Service Now Discovery or Service Mapping modules

* Exposure to CMDB data governance or data integrity practices

* Basic understanding of ITIL concepts (incident, change, configuration management)

* Experience working in a large enterprise IT environment

* Experience supporting CMDB cleanup, migration, or enhancement initiatives

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

* Healthcare (medical, dental, vision)

* Basic term and optional term life insurance

* Short-term and long-term disability

* Pregnancy disability and parental leave

* 401(k) and employer-funded retirement plan

* Paid vacation (from two to five weeks depending on salary grade and tenure)

* Up to 11…