IT Enterprise Applications Manager

The City of Gresham has a full-time regular status opening on our Information Technology Team for an IT Enterprise Applications Manager. If you love technology and helping others, you'll thrive in this position. This manager supports a growing team that works with internal customers to make a difference in the Gresham community by guiding day-to-day activities of Information Technology's Services workgroup, and will manage IT application systems analysis, programming activities, staff, systems application projects, and oversee ongoing program management for the ERP system and other enterprise-wide applications and systems.

This position will be posted through 7/26/26, or until the first 100 applicants apply, whichever comes first.

As Oregon's fourth-largest city, Gresham is a welcoming community of hard-working people where tradition and heritage meet innovation and opportunity. Gresham is a dynamic and rapidly growing city where families and businesses have a mutual desire and drive to thrive. City of Gresham employees care deeply about the community they serve and go 'one step beyond' to deliver services in collaborative, inventive, practical, and nimble ways.

Our work is challenging, fast-paced and rewarding.

We believe that to deliver the highest level of service to all Gresham community members, it is crucial we employ a diverse workforce, foster an inclusive working environment, and ensure our policies and systems result in equitable outcomes. The City seeks a candidate who will support these values by continuously incorporating equity in their daily work and actively contributing to a workplace culture that respects unique viewpoints, life experiences and cultural perspectives.

Come build the future with us.  

Portfolio Management & Strategy:
Oversee the administration, optimization, and maintenance of all business applications, including Tyler, MS365,Enterprise Asset Management (EAM),My Gresham citizen request management solution, SharePoint, and various payment and citizen gateways. Develop and implement application strategies that support City goals, business needs, security requirements, and operational excellence. Direct system configuration, lifecycle management, updates, and ongoing optimization. Lead cross-department partnerships to maximize the value of technology investments and improve business outcomes.

Evaluate emerging technologies, industry trends, and organizational needs and recommend strategic improvements.

ERP & Enterprise Systems Administration:
Provide oversight for the City's enterprise resource planning (ERP) environment, including Tyler, Microsoft, EAM and other enterprise business systems used across City departments and public safety operations. Ensure systems are reliable, secure, integrated, and aligned with business requirements. Provide leadership and oversight for the Business Systems Analyst (BSA) program, including supervision of the BSA Manager. Maintain strong partnerships with business units to support continuous improvement and successful adoption of City systems.

Serve as Acting IT Director in the Director's absence with full authority and accountability.

Support and Troubleshooting:
Direct application support services and problem resolution efforts across enterprise systems. Oversee troubleshooting, incident management, vendor escalations, and root-cause analysis. Evaluate system performance, security, disaster recovery readiness, and operational effectiveness. Investigate service issues, recommend corrective actions, and provide expert guidance to City departments and external partners.

System Integration &Business Process Improvement:
Lead the design, implementation, and integration of enterprise applications and digital services across the organization. Work with departments to identify opportunities to improve business processes through automation, integration, and application enhancements. Oversee implementation projects, system migrations, and vendor-led initiatives. Ensure system changes are documented, tested, secure, and compliant with City standards. Develop and maintain policies, procedures, and business practices that support effective system management.

Data Management &Business Intelligence:
Ensure the integrity, availability, and effective use of organizational data across enterprise systems. Oversee data governance, migration activities, reporting, analytics, and performance measurement. Lead the use of business intelligence tools, including Power BI and SQL Server Reporting Services (SSRS), to support informed decision-making. Evaluate opportunities to improve data quality, reporting capabilities, and organizational insights.

User Adoption, Training & Documentation:
Promote successful adoption of enterprise technologies through training, communication, and change management. Ensure staff have the knowledge and resources needed to effectively use City applications. Maintain system documentation, configuration records, process guides, and knowledge…