ServiceNow CMDB & ITOM Engineer

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

Location expectations: This role requires working from a U.S. Bank location three (3) or more days per week.

U.S. Bank is seeking a Service Now CMDB & ITOM Engineer to join a growing Service Now Software Engineering team responsible for the enterprise Configuration Management Database (CMDB), Discovery, and Service Mapping platforms. This individual will play a key role in improving technology visibility across the organization by helping map and manage relationships between infrastructure, applications, technology services, and business services.

The ideal candidate will bring strong hands‑on Service Now ITOM development experience and a deep understanding of enterprise infrastructure environments.

This person will develop, configure, and enhance Service Now CMDB and ITOM solutions while partnering with engineering, infrastructure, and application teams across the bank. They will work in an Agile environment to deliver capabilities that improve service visibility, configuration management, and infrastructure discovery while supporting key technology transformation initiatives across the organization.

Responsibilities:

• Develop and deliver Service Now solutions based on user stories and acceptance criteria.
• Configure, enhance, and support CMDB, Discovery, and Service Mapping capabilities within the Service Now platform.
• Build, test, and deploy functionality through Agile release cycles.
• Participate in sprint planning, standups, retrospectives, and other Agile ceremonies.
• Collaborate with engineering and infrastructure teams to implement platform enhancements and technical requirements.
• Support data ingestion, normalization, and ETL processes that maintain CMDB accuracy and service visibility.
• Work development stories from backlog through production deployment.
• Assist with mapping relationships between infrastructure, applications, and business services.
• Support ongoing maintenance and continuous improvement of Service Now CMDB and ITOM capabilities.
• Ensure solutions align with established Service Now development standards and best practices.

Must Have

Skills:

• 3+ years of Service Now ITOM Visibility development experience.
• Hands‑on experience with CMDB.
• Hands‑on experience with Discovery.
• Hands‑on experience with Service Mapping.
• Experience developing and configuring solutions on the Service Now platform.
• Experience with data ingestion and ETL processes.
• Knowledge of cloud architecture and cloud technologies.
• Knowledge of networking infrastructure.
• Knowledge of Windows and Linux operating systems.
• Understanding of application hosting architectures.
• Experience working in Agile software development environments.
• Service Now Certified System Administrator (CSA) certification.
• Service Now Certified Application Developer (CAD) certification.

Nice to Have

Skills:

• Experience with the Common Service Data Model (CSDM).
• Knowledge of Service Now data governance and CMDB best practices.
• Experience implementing enterprise CMDB, Discovery, and Service Mapping solutions.
• ITIL knowledge and understanding of IT Service Management principles.
• ITIL certification.
• Experience working within large enterprise technology environments.
• Experience supporting service‑oriented architecture and service modeling initiatives.
• Ability to translate technical solutions into business outcomes.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what…